ComplaintsforX Factor Tire and Auto Repair
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Complaint Details
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Initial Complaint
04/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
on march 2nd 2024 I ******************* went to xfactor to get two tires put on my car I got there at 4pm and one of the workers talked me into buy two used tires for the back of my car also I agreed to it . after they put my tires on my rims the back was way smaller I told him about it . the guy working didn't sale me what I wanted about 10 pm I was about to leave and I pulled out of there lot and my front driver wheel was making noise so I pulled back in and tole the worker and he checked them and he notice they only put two lug nutts on my car and they wasn't tight then I asked what they did with my lug nuts and they didn't know he asked how far I live and told him 6 blocks away he said well your car should make it there next day I was backing my car up and wheel and everything fell off I then contacted the owner we meet up the following day and he looked at the tires I bought and said they are dry rotted and had cuts on side wall and he never would have sold them he said he will get back with me and I have contacted him serval times and I'm not getting no reply. now i had to pay out of pocket again to fix my car because they didn't want to take the time to do there job right.Business response
05/07/2024
The vehicle was not in perfect condition when she pulled into the lot. There were only three lug nuts on the tires. The employee should have denied service. We were just trying to help her. I put the wheel back on the car. I have not seen here back at the shop.Customer response
05/09/2024
Complaint: 21549133
I am rejecting this response because:
***** the owner refused to message me back but he did receive it and I had to go different shop .
Sincerely,
*******************Customer response
05/09/2024
Xfactor had done it to many other people . someone really needs to investigate this shop
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.