1 Customer Reviews
Review from M. S.
1 star04/15/2023
The doctors are good. You can expect billing to be a mess. They wanted me to pay upfront, which I did in the form of a check ($5000.00). They told me my insurance company had an excellent hearing aid benefit, which they do. They told me they would file with the insurance company and send me a check once the insurance company paid. What they didn't tell me is I needed to sign ** for my insurance company's program prior to getting the hearing aids. Unless they choose to fix this, I'm out the $5000.00. Plus, I've been sent a bill for $5000.00, which I guess they expect me to pay.
Sound Health Hearing Care Response
04/17/2023
Thank you for bringing this issue to our attention. We are reviewing your account and will be in touch with you later this week.Customer Response
04/21/2023
As a result of this report and a letter I wrote to SoundHealth (addressed to *********************************, the ***** I received a phone call from ****************. During our conversation, he apologizd for the confusing situation and the bill for $5000.00. He told me that bill was a mistake and he had it cancelled. Then ****************, along with **** from their *************************** told me they had already talked with my insurance company. They would be following up with them and assured me I would be contacted with an update. Regardless of how this plays out, the fact that they called me and expressed a strong desire for a resolution speaks volumes to me. The sincerety of both of these gentlemen was very obvious. While I was quite prepared to write more letters to several agencies, I can see clearly that will not be necessary. I asked for attention to my situation, I asked for action. I received both.
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