Business ProfileforSpectrum Brands - Home & Garden Division

Due to a product recall of the Power XL dual basket air fryer, I followed instructions to cut the power cord, take and submit photo for proof. That was done and reported to ******************************* on Dec 20, 2023. Confirmation received with a registration ID # of ******. On April 15, 2024 I contacted **************. Was told I would receive cheque for $98 USD in 7-14 days. I called again on May 6th. Told again they would "re-issue" a new cheque that I would receive in 7-14 days. On May 29, 2024 I tried the email route. Received a response from Consumer Support ************************************** and was provided Ticket ID ********. No response ever received. On June 3, 2024 I spoke with an ******. This time asked to speak to supervisor. Was transferred to her (******), but she did not answer. Went to voice mail. Asked for a call back none received. Contacted again on June 24, 2024, spoke with ****** about where my payment might be. He checked with his supervisor ******. I then asked to speak to her. He transferred all, again she did not answer. I again left a message for her to call me back. This air fryer was purchased thru Walmart.com while vacationing in *************, ********** in January 2023. I also tried to go through ******** but it's not their issue.