ComplaintsforMicrogrid Solar
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Complaint Details
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Initial Complaint
11/15/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Since Oct 30, 2023 we have attempted to contact Pivot Energy four t **** (once by email, three times by phone) in order to discuss removing our solar panels so a new roof can be installed, then having the panels reinstalled. So far we have had no response other than an automated email but no followup. If Pivot Energy does not want the job we would like to know so we can pursue other vendors.Business response
11/17/2023
This is a different company.Business response
11/17/2023
Hi,
This complaint should be for Microgrid Solar, and not for Pivot Energy. I called to share this, but wanted to follow up here as well. Please feel free to reach out if there are additional questoins.
Best,
****Customer response
11/28/2023
I have heard from pivot energy via email. They are unable to help with our project but recommended Straight Up Solar. We had already contacted Straight Up Solar and are moving ahead with our roofing project.
Having Pivot Energy contacting us is what we wanted so this complaint can be closed.
Thank you.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.