Business ProfileforPep Waterproofing & Foundation Repair

DO NOT USE THIS COMPANY! They tried to install about 35 feet of French drain by just laying it ON THE SURFACE of the ground and hiding their shoddy work by covering it with gravel. I had them tear out the incorrectly installed pipe and they did refund my $400 deposit. I contacted the owner (****) who promised to come out to my work site and personally oversee a new installation. I was to be contacted by **** after she inspected my site. I NEVER heard back from the owner. PEP is unprofessional and unethical. DO NOT USE THIS COMPANY!

************ is exactly right! My guys failed in the initial install and incorrectly proceeded with the repair plan even though they should have not proceeded as contracted due to non-typical site of additional concrete that needed extracted and was not included in the original price/contract requiring additional charges. I had a conversation with ************ over the phone in regards to the improper act of my crew in their "attempt" and apologized, therefore warranted the return of his down deposit. Although, I did get approval from ************ to review the jobsite myself as a more experienced troubleshooter and submit a price for additional charges to properly full-fill his request and proper installation to handle his water problems. He gave me approval and to proceed forth was hinging on additional costs. To-date, I have not had time to review the site as I am down on employees, as many other companies, and I have spent everyday installing on jobsites with other crews to stay on schedule with existing customers...forgive me but I am doing everything in my power to be in many places at once!! I do understand that ************ has been waiting for a response from me but in my defense my only failure was I knew I needed to communicate with him more of my hectic schedule and every intention in doing so. Open communication does go along way! I will be in touch with ************ as soon as possible in regards to this matter!!