ComplaintsforPower Torque Inc
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Complaint Details
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Initial Complaint
08/23/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I received a faulty transmission from this company. Within a matter of weeks, I filed a warranty claim and had to jump through several hoops to get it approved. Once approved, ****** ********** installed my new transmission. It has now been over two months since picking my car up from the shop. I have reached out via email and phone and cannot get a solid answer as to when I will receive my reimbursement for labor. I have received responses via email, but once we get to a certain point in conversation I do not hear anything else. I have confirmed the “needed” information more than once and I have the emails for proof.Business response
08/23/2023
This complaint should be resolved with the correct Power Torque.
Power Torque Inc has been in business since 1968, and is solely an industrial supply business, nothing what so ever associated with automotive parts, engines, transmissions, etc...
Our customers are wholesale industrial entities, and not retail consumers. www.powertorque.com
******** ********** started marketing automotive engines and transmissions using the Power Torque name, and since then, my company, Power Torque Inc continues to receive these types of complaints from frustrated consumers claiming that O"Reilly's "Power Torque" parts are inferior or defective. My company still receives calls daily from frustrated customers, that have never done $1 of business with my company.I feel for the plaintiff, as we hear many of the same frustrations from others. My Power Torque does not treat its customers this way, and I with the ******** "Power Torque" would step up and work to satisfy their customers so that we stop receiving these complaints. This costs my company money every day, and for something that we are not associated with at all.
The phone number that we give to frustrated people who contact us is 866-564-8943. Through our own research, we found this to be a working number to the Power Torque that is associated with ********'s. This is a link on my company's website that we provide for consumers to attempt to reach the correct "Power Torque" for engines and transmissions. ***********************************
Please advise if I can be of further assistance but I have provided almost everything that I know regarding this matter. Best of luck to the plaintiff.
Regards, **** ******* President of Power Torque Inc.Customer response
08/23/2023
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********. I am very sorry that I have referenced the wrong Power Torque. Thank you so much for responding.
Sincerely,
******* ******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.