Business ProfileforDesigner Surface Systems, LLC

- Date of the transaction:1/3rd on 5/13/24 = $3,000.00, 2/3rd on 5/15/24 or 5/16/24 = $2,750.00, 3/3rd on 5/17/24 = $3,000.00 - The amount of money you paid the business: $8,750.00 - What the business committed to provide you: Finished epoxy floors, per their quote and advertising photos. - What the nature of the dispute is: They did not complete our floors. There are still bare spots with zero epoxy, just primer. The epoxy was poured too thin, has a ton of blemishes, debris and is now cracking and peeling up off of the floor. - Whether or not the business has tried to resolve the problem: No They returned for one day and poured some blobs of epoxy on our floors, but the repairs made it look much worse. The owner of the company refused to come to our house and review the issues, after the floors were poured. - If the issue involved advertising, when and where the ad was seen or heard: They have false advertising and digital brochures. They have a ******** and Instagram profile that we have since been blocked from, so I cannot share the details. They also had a ****** business account that is not inactive. However, they still have a website. They also used photos of our house as advertising posts, that I have attached. We did not give them permission to use our house as advertising photos. We have gotten quotes from 3 other Epoxy companies to make the repairs. Every company was astonished at how poor of a product Designer Surface Systems installed. The quotes to repair our floors are over $12,000.00! Designer Surface Systems has recently removed their address from ****** and it says the company is now permanently closed. So, no one can see the review I left on ******. If this company is still performing business, they should not be able to hide their ****** Reviews from the public.