Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/29/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
I hired *************************** to do a landscaping job for me in June, 2022. I provided a deposit of $1,638 so he could purchase plants. He said he could do the job in early July. He cashed the check on July 6, 2022. He texted that he would be here the week of July 18, 2022. He continued to respond to my requests for a committed date until July 19, 2022 saying he would be here Thursday or Friday. On Thursday I texted him with no response. I called and texted virtually every day after that without a response. My husband called on July 28, 2022 and he answered (presumabley because he didn't know the number). He said he would call him back in an hour, but didn't call and now won't answer his call either. He has stolen $1,638 from us and we want it back.Customer response
08/15/2022
I want to let you know that I received a refund of my deposit from Garden Green so my complaint is resolved. Let me know if I need to do anything further.Thanks.Initial Complaint
05/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Here is an email that I sent to Business with no response.. details provided. Hi *****.. I have made many attempts to contact you about our Landscape Project. With this frustration, we have decided to pursue other options for our landscape project. Please let me know when I can expect a refund of our $1927.00 that we already paid you for: Refund reasons outlined below. 1) No Work or Follow Up has been completed.--Initial Meeting was 4/10. Work was to be started Mid-End of May and promised by you. 2) We initially paid for a Design (which an explanation was sketchy at best).. for $750.. which was promised 1 week from our initial meeting. Many contacts have been made to no avail. This needs to be refunded to. We have received NOTHING. Please let me know ASAP what the next step is and the expectation for a full refund. Again.. NO WORK HAS BEEN COMPLETED. NOTHING HAS BEEN RECEVIED FOR WHAT WE PAID FOR. There have been Many Emails, Phone Calls, Texts Messages, and Voicemails left with NO RESPONSE AT ALL. No work has been provided to me. I cannot get a response at all.. I tried to give a benefit of the doubt.. but I cannot do business like this. We have made other plans and need a refund.
Business response
06/16/2022
I have mailed him a refund. This complaint should be closed as resolved.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.