ComplaintsforHanley Brother's Studio
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Complaint Details
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Initial Complaint
09/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The photographer did not take the important wedding shots that were promised. The photographer blamed family and friends for not taking these photos, when she was told by the officient and several others she was able to come into the service and take the photos. The photographer did not talk to the bride about not taking certain photos. These memories will never be able to be recaptured.Many of the photos were blurry or were partially blocked, leading to less than quality of photos.Many of the photos were too dark to be printed, even though the photographer guarenteed she would be able to capture photos adequately in low lighting. Many of the photos were sent in CR2 mode instead of JPG and were unable to be uploaded to have printed or shared on social media. I had to go into each photo and re-edit/save into a JPG mode and lighten most of the photos to be able to have them printed.I am only asking for refund of half the amount because she did deliver some good photos.Business response
09/25/2024
Due to repeated attempts from this client to Defame and damage our business reputation through: ************* ******, BBB (Which we don't belong to) And recruiting several of her party to follow suit. I will not respond to this complaint directly. The statement she gave is not factual and we provided the service within our contractual agreement. This client has no clue how Wedding photography works and it seems she is disgruntled due to a difference of opinion. Our company tried to handle this appropriately and the client became more unwilling and somewhat abrasive. We do not claim to be a perfect company and occasionally mishaps happen. However, I will not tolerate the non factual information that was put out on social media in hopes to defame our company. We have decided to purse this appropriately and are gathering all the proper information and records. This is an ongoing matter and will be handled appropriately through the proper legal channels. We have asked the client to only contact us through email, as to fully document all conversations from this point forward. They will receive correspondence in the near future.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.