ComplaintsforAlpha Omega Home Inspection Service
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Complaint Details
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Initial Complaint
04/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We bought the house in April 20222 because our realtor and the inspector told us the roof was good. On 4/11/22 the roof was inspected. We were told the roof would last another 6-7 more year. The second day of us moving into the house the roof started leaking in my son's room. Since then it has started leaking in our garage, which is a converted room. We have also had problems with our septic system.Business response
04/13/2023
Good morning,I have attached several transactions of this complaint. Please feel free to reach out to me at ************ or email *********************** with any questions or concerns. I am more than happy to try to assist you in this matter.See attached :*Letter received from BBB (** **********Home Inspection Report*Home Inspection Agreement (signed)*Text messages throughout transactionPayments received in text messages and amount given off of original total due to Client ******** *********) not being able to pay at time of inspection.I apologize personally for any happenings during this transaction, but feel we did our best in the interest of the client.I cannot speak for transactions between client and realtor, but again I feel we were more than lenient given the circumstances.Please see in the home inspection report - we were not able to access the septic and there was no evidence of water damage on the ceiling in the bedroom at time of inspection. (If attachment ******** text can not be opened please let me know as it is informative to this complaint)***** ***** **** ********** ************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.