Customer ReviewsforBlack Knight Automotive

There is not a zero-star option, or I would give that. I have been trying to get my vehicle correctly repaired with this business since October and I still have a check engine light on, and the staff continues to give me the run around for getting the vehicle fixed. They are also surprised that I am not happy with the service. The part has a "1 year warranty" and I am told that "fixing a vehicle is a process". So far, my car has been worked on 4 times and we are still having this issue. I have spent $1,900.00 so far.... Please save yourself the headache and now no one will return my call.

She had 30 days of warranty.  She wanted the cheaper route and had me get the aftermarket turbo. She was told up front I will only warranty aftermarket parts for 30 days.   She was charged ****** for the turbo.  She also had a lot of other work done. And she approved the final estimate.  As of November 8th 2023 her 30 day warranty was over.  Her and her husband was very rude and hostile to my employees.  On 1-31-2024 I returned Mrs. ********* call.  And after being called names I kindly told them There warranty was up in November.  I can not allow people to talk and treat my employees the way you and your husband have.  Our business with each other is finished.  Have a nice day.  And hung up.  My mechanic has been called very expletive names from *********************  My office lady was treated horribly by *********************  ********************* has told my mechanic to shut up and let her husband talk.   I have caught ********************* in many lies.  We have worked on her car a total of 3 times and that is including the Turbo, EVAP PURGE SOLINOID, O2 SENSOR, LEFT FRONT HUB BEARING, FRONT ANFD REAR PADS when we did this whole job.  I have always returned her calls or texted her immediately.  

She had 30 days of warranty. She wanted the cheaper route and had me get the aftermarket turbo. She was told up front I will only warranty aftermarket parts for 30 days. She was charged ****** for the turbo. She also had a lot of other work done. And she approved the final estimate. As of November 8th 2023 her 30 day warranty was over. Her and her husband was very rude and hostile to my employees. Called my office employee autistic. On 1-31-2024 I returned Mrs. ********* call. And after being called names I kindly told them There warranty was up in November. I can not allow people to talk and treat my employees the way you and your husband have. Our business with each other is finished. Have a nice day. And hung up. My mechanic has been called very expletive names from ********************. My office lady was treated horribly by ********************. ********************* has told my mechanic to shut up and let her husband talk. I have caught ********************* in many lies. We have worked on her car a total of 3 times and that is including the Turbo, EVAP PURGE SOLINOID, O2 SENSOR, LEFT FRONT HUB BEARING, FRONT ANFD REAR PADS when we did this whole job. I have always returned her calls or texted her immediately.