ComplaintsforHaines Construction, LLC

• Initial Complaint

  09/05/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I hired *** ****** to complete a bathroom in January 2022. He did a beautiful job and used the photos to acquire more work. He flaked out a bit at the end to finish a final detail but he did return and finish. Fast forward to Jul2023. He contacted me to see if I needed anything done. I hired him to do some reno to another bathroom. He found mold and we had to change gears on the remodel. He remediated the mold and just about finished the tile. When he was about 80% done with his work, he asked for a final payment. Trusting him, I sent it. That was 6 weeks ago. He disappeared and never returned. He claimed to hurt his wrist. However, he would say he is showing up to finish and wouldn't. Nor would he call or text. Repeated calls and texts went unanswered. Occasionally he would respond and say the doctor told him he couldn't return to work, however, his actions were not tracking or lining up with this. I could tell he was receiving payment for other work on *****. I then gave him a final opportunity to return and make it right, to finish the work, and I demanded he do so. Still no answer and a no-show. After 6 weeks of a mess (see picture of what he left me) and massive inconveniences to my family, I have decided I have no choice but to hire someone to finish so I can move on with my life. He is finally responding now that I've had to hire someone else, and he is saying he cannot finish it because, as he says, I am hostile. I see this is a pattern with him and wish I knew this sooner. I trusted him. I paid him a total of $6k for this job and I have an unfinished and unusable shower and will have to pay someone probably another $1k to finish.

• Initial Complaint

  04/25/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  We moved into our first house and hired **** to do our windows. We paid **** dollar deposit that he did not say it wasnt refundable or anything until after we asked for a refund. He ghosted ** and wasnt giving any information other than he wouldnt be able to make it to start the job on the day we decided on because he had a family emergency that lasted all week but when we drove past the address that his business is listed at he was there outside. We asked repeatedly for a refund and he will not give it to **. We were supposed to get 8 windows changed and now were stuck with nothing and no money because he took on to big of a job that he couldnt handle. He has other complaints that he did this to plenty of other people where he scams them for money and doesnt follow through with the work.

• Initial Complaint

  12/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  April 4, 2022 I gave ************************************* of Haines Construction LLC a check for $6072 for an initial down payment of a kitchen remodel. He says he ordered cabinets. Then he never delivered said cabinets and said he was unable to do the work at all and would probably need to liquidate his business. He refused to answer texts, calls. emails or voice mails. I could only reach him if I used an unknown phone (a relative's or friend;s). He has agreed that he owes us the money and offered to pay it back in monthly installments of $1200 beginning Dec. 15th. He also offered to sign an agreement that laid out these terms - cash, cashiers check or Venmo, payment on 15th of each month. He has done nothing even after telling us several times that he was working in good faith with us. We have been more than patient and understanding of his situation - if what he tells us is true which is often hard to believe. What is our next step? We sent a registered certified letter but it was returned to us because he moved (he told me he had to move).

• Initial Complaint

  11/15/2022

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  Mr. ********************** has taken my money, failed to show up to complete the work he started, & has ceased all communication with me since 11/2/2022. On 10/10/22, I paid an initial deposit of $2,287.50. 10/11/22, He demod my ***************** floor. I've since been left with a non-functioning sink, garbage ********************** Exposure of original flooring has left ~100 year old debris loose, causing potential health hazards to *********** 6 year old. The work he's completed consists of material and appliance delivery, ***************** floor demo, partial install of kitchen cabinets (one cabinet remains uninstalled and sits on top of my fridge to date). 11/5/22, ********* Countertops installed my countertops. Were it not for them, I would still be using cardboard. Ive recently gotten 2 estimates from separate companies re: completing this job. Both have required the cabinets be reinstalled/secured for safety reasons as they werent installed properly. He left 3 large trash bags of demo material in my living room for over a week. I had to have someone remove them despite having paid a disposal fee". 10/18/22, He and I discussed refinishing the original hardwood in the **************** area instead of installing laminate. This required a 2nd payment of $1868.75 in advance of the flooring work. He said it was needed to purchase/rent materials for the job. Once received, he essentially stopped working for me. 11/1/22, He failed to show up on this agreed upon date to install my appliances. 11/2/22, He emailed me an updated proposal to which I did not agree to & never signed. I've not heard from him since. I also never received the original ************** yet to respond to my request for it. In total, Ive paid Mr. ********************** $4,156.25 & hes left me with exposed floors & a non-functional kitchen to show for it. I have no interest in doing further business with him and would not welcome him in my home again. I would however, welcome a refund of my money to which I am owed.

• Initial Complaint

  09/05/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We hired Mr. haines to do the demo on our den project which he did quickly and completely. He was paid on time. We then hired him for the Den Remodel. Because we were asking for custom built-ins, he insisted we pay 50% upfront, which we did. On May 27th, Mr. Haines stated he could start the project on June 27 and that it would take about 2 weeks. The bid was signed and first payment was sent on May 29. The deposit was paid in full by June 2. Mr. Haines started work on June 27th, often coming for half days, which was fine with us as long as the work was getting done. He finished the subfloor quickly, however then started to become less consistent. Mr. Haines began not showing up on days we believed he was to be coming. He would then not answer communications or inform us he was not coming. This was frustrating, but again, we believed the work would get done even if a little slower, so it was okay. Mr. Haines did one or two layers of mudding, installed can lights, and began work stripping paint off bricks. He was supposed to test this on a lower area that would then be blocked by future cabinets. This is not what happened. On June 17th, he stripped about 8 bricks, left around 1pm and never returned. We did not hear from him until Aug 19th after dozens of unanswered phone calls, texts, and emails. When he responded on August 19th he said he had sustained an injury and hadn't been reachable and asked how we wanted to proceed. We wanted to be sensitive to his injury, and so asked when he would feel comfortable returning. This was August 20th and he has since not responded. We have now paid 75% of this project which is far from complete. The room is a mess. Mr. Haines left tools, open beverages, dust, debris. We have had to delay carpet installation and furniture delivery because of this delay and hope not to incur charges as a result. We are honestly at a loss for what to do going forward and would just like money back so we can move on with another contractor.

  Business response

  10/04/2022

  The work that I invoiced him (subfloor)  for is the work that I did.  The work he is complaining about (a leak) is not the work that we were hired to do.  If he is having issues, I would be willing to work on it as long as it is done in a friendly manner.

• Initial Complaint

  08/12/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  ******l bid me $450 to restore my sub flooring and bring my toilet back into working order on 7/20. He provided an additional $25 of quoted work as well as resetting my toilet for free. He told me at the time I would drive a receipt and 1 year warranty. I messaged him 7/21 that there was a fault in his work and that I now had water leaking through my floor and into my basement, an issue that he said his work would’ve resolved. At the time of service he said that if any issues arose, that he would make an emergency visit. I requested emergency service on 7/21 for 7/22, to which he said he was unavailable, and at that point I asked him to schedule me at his earliest convenience, and didn’t hear from him for over 8 days. Fast forward to today 8/12, I still have no receipt of work, and when bringing it to the contractors attention, I was met with a man who was unwilling to here reason, and when I further expressed my displeasure in his work or lack there of, he proceeded to tell me that he has no interest in doing further work. I just want this (who I believed to be a very respectable) contractor to carry out the promise of the warranty or to return the money I paid given that his service is incomplete and the quality of work was poor.

  Business response

  10/06/2022

  We repaired the subfloor which is what we were hired to do.  I installed the toilet as a courtesy.  To fix this, would require additional work that I warned him about, and there would be additional costs incurred.  I have no issue returning to complete the work as long as there is not a hostile environment.

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