Business ProfileforHallmark Aquisition, LLC

I signed a contract with Lowes to get my kitchen countertops replaced with quartz countertops. They employed Hallmark Stone in ******, ** to complete the project. Hallmark Stone started the project on June 25, 2024. The gentleman measured the kitchen counters and brought them on July 10. On July 12, a Hallmark Stone tech brought the backsplash stone to **** up against my existing backsplash and cracked my existing backsplash. Note: Compensation Requested. We Have picture and they have pictures.They took pictures and stated that they would report it for compensation since the existing backsplash is no longer available.The countertop brackets by the sink were drilled into my existing cabinets for no purpose (slightly damaged). NOTE: Compensation Requested. Have pictures.The countertop island had two black stain marks. Hallmark Stone sent **** twice to the house to use a drill pad to buff and tried to remove damages. It did NOT work. On July 26 the manager came and stated the countertop was destroyed. Hallmark came and removed the countertop from my existing cabinet. They brought a new countertop with a *************. Took that countertop back; and brought back the same one **** sanded on previously. We marked the first countertop underneath and Hallnark didnt know it. NOTE: Compensation for missing work (8) days of Hallmark appointments. Since the island was buffed; my request was asking 50% off the island. What a horrible installation company that Lowes gave to me as I am a great customer of Lowes! ********************** was very deceiving and decided they were NOT compensating anything at all..I contact ***** store manager ******; and he gave me a customer solutions service representative named ***************************. She stated that no one was responsible for any damages, issues, and the case was closed as she stated. I talked to (4) Lowes representative; approximately 3 hours; no one could help with anything. I have never reached out to the BBB on any business.

We do apologize that there were delays in the completion of the project. Construction projects can sometimes take unexpected turns, and we understand how frustrating this can be.During the tear-out/removal of existing countertops, and during install of new, some tile or wall damage might occur, and that possibility is made clear in the contract with ******. We work to avoid/minimize it whenever we can. If it does occur, it is not something that results in compensation.We have completed the project as specified, and addressed the issues that arose, and we are confident that the final outcome of the new countertops will be enjoyed for years to come. The project timeline and detail was reviewed by ***** and they agreed that while it did take longer and a few more visits than any of us wanted, it was completed to the terms of Lowes contract.We again apologize that it took longer than any of us wanted and wish the homeowner all the best with their new kitchen.