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Complaint Details
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Initial Complaint
01/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We hired this company to fix a dusk to dawn light for us. At night the light blinks and is not working properly. It comes on and then goes off after about three minutes. A couple years ago we did business with this company and the owner, **** *****, was great to work with. This time we are working with the general manager who said he would only come out one more time to try to fix the issue. He then asked what light bulbs we use and implied that the issue was the light bulbs. We paid $309.00 for the light repair and it is not working. He claims that he sat outside our house for thirty minuets and there was not an issue but there is an issue. He now will not answer the phone. I have asked to speak to **** ***** directly but have never been allowed that privilege.Business response
02/25/2022
We have resolved this issue with the client by refunding her for the services received. The client refuses to accept our recommendations for repair/replacement of the light fixture.
We were out recently to diagnose an exterior post light not working. We discovered a bad power connection at the power source and repaired it. At the time, we noted to the owner that her light was very old and needs rewiring/refurbishing. Upon testing, the light worked normally by covering up the photosensor device. Client notified us the next day that the light came on, but then went off within a minute. We came back to redirect the position of the photosensor device and the light performed well that evening. The light stopped working several days later and we went back out to evaluate. The tech noted the power source was no longer working and we would have to evalaute further to find the source of the power. Client did not want to go further and we refunded her entire invoice.
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Contact Information
2275 Cassens Dr Ste 105
Fenton, MO 63026-2561
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.