Business ProfileforFurniture Marketplace

I purchased this furniture from Furniture Marketplace in January of 2021 along with a furniture protection plan from Safeware Insurance named LifeProof. Furniture was delivered in January of 2022. Within 6 months of delivery I noticed discoloring and flaking on the middle cushion. I notified **** at Furniture Marketplace and sent pictures. He reached out to Southern Motion the manufacturer of the furniture. He responded back that they said it was not a manufacturer issue. He then provided me with my policy number for the insurance I had purchased. I reached out to them and sent them pictures, it had now spread to all 3 cushions. Please note that there was some chewing of the piping which was done by my dog. I filed a claim and it was denied. I then reached out to **** again and was told that I had to submit each picture as a separate claim, however he was going to reach out to Safeware himself. Months later with emails back and forth I was told by both him and his staff that they were going to make this right. I can provide you with all of the emails if need be. I spoke to a young woman at Furniture Marketplace and was told that they were going to eat the cost of replacing the leather on the sofa. Weeks went by and no word from them. They finally told me that their furniture repair man was very busy and would reach out to me when he could fix the furniture. I do not recall when it was but **** the furniture repair person had called me while I was away on vacation and said he could do it that weekend. I explained to him that I was out of town. Weeks go by and still nothing. I call and speak to **** and was told that **** had tried to schedule an appt with me but I was not going to be home. First of all he gave me like a 3 day notice of when he was going to come out. What I do not understand is why my case of getting the furniture repaired had to put on the back burner. Now all 3 cushions of the sofa are peeling as well as the love seat.