ComplaintsforSteven's Construction
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Complaint Details
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Initial Complaint
09/09/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company built us a deck and within 3 months the wood on one of the support beams has bowed in and another looks like mold is growing on it and the company says they are not obligated to fix it and want to charge us 500 to fix it not right we should have a full warranty on itBusiness response
09/10/2021
This consumer is not being truthful about this complaint, we were hired to only do a partial deck built on the frame from the existing deck. We never warranty any partial projects, most of our warranties are for projects we build from the ground up.The consumer is complaining about wood condition, warping and mold, which none of those concerns are a result of our workmanship. Wood need to be maintained, treated, and cleaned as directed by the manufacturer, we were not hired for any of those services. The consumer contacted us about a rail post they wanted replaced, in good faith we offered to replace the post at no cost to the homeowner, but explained we would have to squeeze it into our schedule, which was full with other jobs, weather, and vacations. The consumer started calling and threatening to file complaints, and to also contact the news stations. We are at a loss of words with our response, we offered to cover the repairs for items that were not under warranty, we are sorry the consumer is dissatisfied but we have a right to charge for our services and to complete other projects that was previously scheduled.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.