ComplaintsforInnovated Heating & Cooling, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
If I can give 0 stars I would. Recommended through my home warranty **** home warranty for ** repair in 2019. They supposedly installed New outdoor ac unit and New coils inside within 2 days they had to come back because the air was not working again ( I had to argue with them to force someone out) another 2 days after the ** went out again and I had to argue with them again to come out. Both times they had to recharge the NEW **. The following summer and every summer Ive been having to recharge it due to finances unable to get full diagnosis until 2023 the ** coils have been leaking oil and Freon due to welding and improper installation causing to leak into our furnace as well (we will also have to replace the furnace due to this contractor negligence). In addition the parts that was suppose to be new was refurbished with manufactured date 2016. The company never registered the coil therefore warranty expired causing us to pay out of pocket for parts. I have to get a new unit and coil installed out of pocket due to these 2 guys one was a kid and the other was older. Do not recommend! Ive included the leak check along with diagnosis by a trusted certified company
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.