Business ProfileforMartin Jetco Heating & Air Conditioning Inc.

Most extreme pricing for service/parts I've ever experienced with any company in years - feel gouged and frankly violated. $1000 for two $20 parts and less than 60 minutes onsite (15 min sitting in truck). Plus the ac still was inoperable. I left message for service manager to call me to discuss - nothing. Details - Service call for inoperable ac unit (at the condenser/compressor)- service tech came same day (kudos there and was a pleasant guy) and replaced contactor - $450+ (note - part costs $20 per another company and checking online). Didn't fix it. Then replaced capacitor, another $450. Yes, also a super cheap part. Still didn't work except for a couple minutes (which he also said fan motor needed replaced as was sucking in air instead of blowing up and out....though I saw fan rotating in proper direction). Next he said circuit breaker was bad which I could confirm on one of the independent switches of the double pole breaker which happened as we were turning on and off - tech said will cost another $440. At this point, after close to $1000 for the contactor and capacitor and feeling very uncomfortable, I sent him away. A quick trip to a big box store, a breaker for $15 sized for unit, and 10 minute install myself got my unit running. Martin-Jetco was going to charge another $440 for that??? Plus I asked the tech about the coils - he shined his cell phone light through one spot and said they looked good. Called a second company who came out - they were shocked and never heard of a company charging those prices before in this city. They looked over the unit, checked pressures, and found coils were very dirty which was reason for inefficient air flow from fan but fan was good and rotating properly. After a good coil cleaning, now unit runs better, cycles off quicker. I do understand this is a business and I support making money, but charging just under $1000 for two $20 parts and just an hour of time (was less but what they noted) is particularly egregious.