Customer ReviewsforUniGroup

Do not bother with paying for the insurance. The claim process has been a nightmare. Although the sales guy, manager, and moving crew with the affiliated group were very friendly during the move, the claims department through United has not been friendly. The claim process has taken me over 5 months to resolve and they refuse to cover 75% of my moving claims even though we paid a lot for insurance with a $0 deductible. We also decided not to claim everything as we thought we were trying to be reasonable as we realize damages happen during the move. This is our 3rd interstate move and we have never had a claim experience like this one. According to our contract, if our goods were damaged, the moving company is liable for the full value of our goods. However they are refusing to pay us 75% of our damaged goods. The claims department with United refused to give me a timeline when it should be resolved and kept giving me the same answer when asked for one. The person who came to inspect my goods was also very condescending and rude during my inspection. My broken goods are still in my house waiting to be resolved. After moving you want to feel settled and it is very hard to feel settled with a pile of broken belongings in your house 9 months after the move. Ironically we were warned by two other families who used the same company, that they also incurred a lot of damages and received little to no solution. They advised we get insurance which is what we did in hopes to have protection. I see other reviews also having difficulty with claims. I will be updating this review if resolved.

********, we're sorry to hear you were dissatisfied with our services and we sincerely apologize for the frustration you've encountered with the claims process. We strive to provide excellent service at every stage of the moving experience, and we understand how important it is to feel settled after a move. While we regret that your situation has not yet been resolved, please remain in contact with your claims representative so we can address your concerns and work towards a resolution.More information on your rights is available on United's website at: *******************************************************

Wrote emails to both ****** and ***** of the Norco to give them our feedback of move the before unpacking. The chief supervisor/ driver scammed us with a tale of not having the work order of moving TVs. Played us a game of selling us boxes that we had already purchased in the work order. Then told us he wouldnt be able to move us since our garage items werent completely packed. When they got to the storage unit they called me said they miscalculated the sq footage and needed us to buy a bigger unit. We did, but they went ahead and disassembled everything they could to shove it in the small unit. We had movers dragging boxes across the top of the unit trying to get them out, they were wedged so tightly in the unit. They crushed furniture that drawers cant go back on the rails. Legs on power recliner snapped. We unpacked our storage unit and discovered many damaged and non replaceable pieces of furniture and ceramics and glassware. Contacted the office again and got our work order info. Left a review on ****** and the company said theyd like to discuss, so I called and left messages. No one returns calls. I put in a claim for the broken, shatteredpieces we kept. Worth over $3,000 and I asked for $1,000 with prices for each item less than half off retail. They came back with $500. We refused knowing $500 wouldnt replace any of our our power leather recline, distressed wooden dresser, shattered wedding china or Italian ceramic dishes, etc. we countered back with $1000 to atleast cover one item. ***** claims team wrote back asking which items were moved and which left in storage. Came back w/$500 for items left in storage since other Items were moved by another moving company. This company scammed us out of $100s on the moving day saying we didnt have orders for TVs and couldnt move on time. Made a mess in our house and yard and took 10 hours to load. Didnt use the larger unit they made us buy, but disassembled everything that we now cant find pieces for.

To make sure we're reviewing the correct order information, could you please confirm that your order number was M939-104-4, as the name on the order is different than the name on the BBB complaint that was submitted. Thank you - we'll wait for order number confirmation from you.

Yes that is the order number and the name on the order is my husband. It was a move from our TX residence to VA storage unit (wrong size). When opening unit furniture was crushed, twisted, dented, etc. Our experience mirrors many others except for the fact our driver **** came in with a scam telling us our order did not have TV boxes and they were not going to pack them unless we paid them more to hire them ourselves.

Yes that is the order number and the name on the order is my husband. It was a move from our TX residence to VA storage unit (wrong size). When opening unit furniture was crushed, twisted, dented, etc. Our experience mirrors many others except for the fact our driver **** came in with a scam telling us our order did not have TV boxes and they were not going to pack them unless we paid them more to hire them ourselves.

Thank you for sharing your feedback regarding your recent experience with our moving services. We take all customer feedback seriously and are committed to delivering the highest quality service. We understand that ***** has thoroughly investigated with their driver and crew and found discrepancies between your review and the information gathered.We value your opinion and would appreciate the opportunity to discuss your experience further. If you're open to providing additional information or clarifying any misunderstandings, please contact Norco directly or United ************* at ************.

After five previous moves, we were looking forward to a smooth transition to our forever home. We chose United Van Lines, expecting the best coverage and a hassle-free experience. Our quote was $6,061.11 for a move from ******** to ********. However, the issues began when we struggled to secure a moving date. Despite numerous inquiries, we were only informed on February 5th that our belongings would be delivered the next day, coinciding with our house closing. The mover informed us that he "wanted to go home" and would not change the date. So we informed the movers we would be done with the closing by the afternoon. This is when the movers told us they would only be able to delivery our belongings on the morning of February 6th and not in the afternoon. We were surprised by this as we are aware of United Van Lines' Delivery Date Guarantee policy. We were under the impression our belongings had a guaranteed delivery on the date that was provided to us, February 6th. With a lot of back and forth between the movers and closing office, neither would budge on the timeframe. The movers told us if our belonging could not be delivered at the house by 8am on Feb 6th we would have to get a storage unit. So we had to pay an additional cost to rent a storage unit and pay for a different local moving company to move our belongings out of the storage unit and to our home later that day, which cost $1500. We have had nothing but issues since our move, we have several items that are broken and can't be repaired, only replaced. Also, several items were taken apart by the movers, and we still cannot find the pieces to those items after 5 months of searching. We only requested a refund for the furniture that was unrepairable and were given just $69 despite the furniture being worth over $1000 and is still having to buy replacement parts for the pieces that are missing. This experience was awful, we feel cheated and lied to. This is by far the worst moving experience we have ever had.

****************, we're sorry to hear you were dissatisfied with our services. Quality customer service and doing business with honesty and integrity are extremely important to us. We want every customer to have a positive moving experience and our team is reviewing your concerns to make moving better for every customer we serve. More information on your rights is available on United's website at: *******************************************************

WARNING !!! DO NOT USE UNITED VAN LINES !!! Property was destroyed - I paid for 0 deductibe insurance - getting total run around trying to get paid for damage. Claims department is horrible !!! chose someone else for your move - stay away. Delivery was late and damaged.

We're sorry to hear you were dissatisfied with our services. Quality customer service and doing business with honesty and integrity are extremely important to us. We understand your claim has been settled. Please remain in contact with your claims representative with any further questions or concerns.More information on your rights is available on United's website at: *******************************************************

Terrible experience with car shipping. I had them ship my Jeep compass from ******** to ********. It arrived with the spoiler ripped off and missing. The connections for the brake light and windshield wiper fluid that were housed in the spoiler were just left dangling. Upon seeing this, we were concerned about the rest of the condition of the car. It was hard to do a proper inspection since the car was covered in salt and dirt from the travel but we pointed out that there were scratches and dents all throughout the body of the car. The link I was given to submit a claim stated that I needed to enter my own claim amount so I took my car to a local body shop and got an estimate. This link (which was provided by their agent) ended up being for household claims and they are now using that against me. The shop told me it would cost a little over $10,000 to fix all the damage. UniGroup sent out an appraiser who was rude and condescending throughout his evaluation. He implied that the dents were pre-existing even though the drop off paperwork clearly noted that they were not there before. I only had one dent on my car prior to shipping it and had noted that accordingly. The appraiser assessed the damage at $6,600. UniGroup then had a supplemental assessment completed and declared the settlement as $2,900. There is no body shop where I can get my car back to the condition it was dropped off in for that price. I am in the process of disputing the settlement and it has been a nightmare. It does not help that they schedule their response emails to be sent out at exactly 5pm so I have to wait until the next day for any followup. Waiting until closing to send a response has been dragging on this settlement process and creating a major inconvenience. I am not looking to make money in the settlement. I am just trying to get my car back to its original condition. I paid $2,000 to ship my car and do not want to be left with an additional $7,000 bill to fix the damages they caused.

Thank you for bringing this matter to our attention. Providing great customer service with honesty and integrity is important to us and we take your concerns very seriously. Please remain in contact with your claims representative with any further questions or concerns. More information on your rights is available on United's website at: *******************************************************

Predatory, unethical company. I had a wonderful experience with United van Lines until they broke my bike and TV. A week after delivery and all payments were made, Unigroup sends me a revised invoice that I had never seen before with an amount that was ***** over what the original said. Not the quote but the actual final paperwork. was ***** less than the revised invoice they sent. Then they threatened to not fix my bike or TV is I didn't pay the amount on the new invoice they created. Their accounts recieved analyst berated me and threatened me. I had already seen the horrible reviews about this company but I did not know they were connected to United Van Lines.

We value your insights and appreciate your feedback. Providing great customer service with honesty and integrity is important to us. We want every customer to have a positive moving experience and our team is reviewing your concerns to make moving better for every customer we serve. However, it's our understanding that the increase on your final invoice was due to the use of an additional container which was stated. As mentioned, billing and claims are separate. We do apologize for any miscommunication and encourage you to reach out to your claims representative with any further questions or concerns.

Several pieces of furniture arrived with cracks. Pieces of expensive furniture had marks on top on the wood! Back leg of end table was broken off. When I called they said I was too late

Dear ********************************* is in receipt of your complaint. We are sorry you found the need to report damages to your goods.However, our records indicated that your interstate move was under ******************************************************** order # U343-60145-2.Please transfer this complaint to the Eastern ******** BBB as the shipment for ******* moved under *********************************************** interstate operating authority. For purposes of the shipment for ******* U343-60145-2 interstate move, Liberty Moving & Storage *** **** was acting solely as a disclosed household goods agent of ************************************************** As a disclosed household goods agent, LIBERTY MOVING & STORAGE cannot be liable for damages arising out of ***********************************************'s performance under its interstate Bill of Lading. Therefore, please remove LIBERTY MOVING & STORAGE from the complaint and forward the complaint to the Eastern ******** BBB (Better Business Bureau Serving Eastern ******************* ******** ********************************************************************; ****************************************************).Sincerely, *******************

I recently used United Van Lines, a subsidiary of Uni Group for a move. I purchased 0$ deductible insurance at a cost of over $300, as most of my furniture is antiques. There agents dropped an antique organ in front of myself and my wife. After the move I placed a claim for repair of the item. When contacted by the companies preferred repair person, he stated the repair would be over $2800, not including a custom mirror that would be needed. United Van Lines was willing to only to reimburse $300. They stated they were only liable for median price of a similar item, despite what their repair person stated was needed for the item that was over 75 years old. They rely on people giving up and not suing them for what they are responsible for. This along with the actual mover marking every item as nicked, scratched, dented and stained when being loaded so as to not be responsible for any issues. Verify comments as they load and unload every item, and do not allow them to mark items as damaged unless you completely agree.

Thank you for providing the feedback, ******. We aim to deliver a ************** experience, and we apologize this wasn't the case for you. Quality customer service and doing business with honesty and integrity are extremely important to us. We'll be reviewing your feedback with our team to demonstrate what we could've done better.