Business ProfileforTeam Express

I ordered StringKing 2022 Metal 2 Pro -3 Baseball BBCOR Bat on 02/06/24 and the purchase price, after using 15% off code, including tax, was $108.08.The order number is ********** and the **** tracking number is *********************** I received notification the item was "shipped" on 02/07/24. The item was expected to arrive by 02/09/24. After not receiving the item I called customer service the first time on 02/09/24 and they said because of an ice storm, the **** had been experiencing delays and said my best bet would be to call ****. I called **** and they told me there had been no live scans on the item, which means the shipping label for the baseball bat was created automatically and no one from **** had scanned the label at all. The item either never left B.E. or was picked up by **** and never scanned. I called B.E. again on 02/14/24 and spoke to ****** in customer service. She assured me the item had been shipped and was placed in a bin of up to "thousands of items" and the carriers just don't have time to individually scan each item. She said there was nothing she could do except hope it just shows up, and if it doesn't, I'd have to wait until 02/22/24 to get a refund process started. The baseball bat was never delivered.I had to purchase the same bat elsewhere, spending $100 more for it. I called B.E. again on 02/22/24 and spoke to the same customer service **** ******* She said she would process the refund but it would take 2-5 days. I then asked to speak with a manager and I was connected to ****************************I explained the situation and she simply blamed **** and said they've been having issues with all of their carriers. I told her I have spent over 2hrs of my time on the phone with them and **** trying to get this resolved and had to spend an additional $100 on the same bat elsewhere. All she could offer was 20% off my next purchase. I would like $100 store credit to make up for wasted time and the difference paid for the same bat elsewhere.