ComplaintsforNortheast Public Sewer District
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Complaint Details
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Initial Complaint
05/14/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I paid to have a permit to hook 3 sewer hook *** ******* They cashed the check. I hired a company to hook up the sewer but Northeast Sewer Co. I signed the papers and at first they gave me permission and then cancelled. They cancelled the permits because they said they misquoted me the price.Business response
06/04/2024
The Northeast Public Sewer District is in receipt of your correspondence dated May 21, 2024. However, we did not receive prior correspondence about this complaint as indicated in your letter.
The customer's statement in your letter is not accurate. ****** *** ****** is attempting to connect 3, 4-unit apartment buildings which is 12 units and ********************** "hookups." An error was made in calculating his connection fees. This was communicated to **************** via a telephone conversation, and after no action to correct the issue the permits were revoked and he was issued a refund check.
Furthermore, ******************** statement in your letter seems to indicate that he is all ready to go with the hookup to the public sewer, but this is far from the truth. In fact, *** ****** needs to construct a sewer main extension. He has not submitted any plans nor easements for this extension to the District for review and approval.
*** ****** should be advised that the Better Business Bureau has no authority and our response to this complaint is a courtesy. Continued communication thru the Better Business Bureau is of no value to either *** ****** or NPSD.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.