ComplaintsforJohn Baker Heating & Cooling
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Had Baker install a complete new furnace and ac unit on 6 -29-2021 paid by check 4600.00 ac unit failed may of this year he had another man install another outside unit only when the warranty calls for a total warranty replacement if it's a compressor failure they did not change out the A coil in the furnace and I have been told from 2 different cooling out fits that it more than likely had metal shavings or debris in it when the second outside unit failed in front of **** ***** himself he said that I was blowing up the unit some how on purpose ...all I have done is turn unit on and set the thermostat now I have been with NO Ac for the last 2weeks and he will not return any callsBusiness response
08/10/2022
We have replaced three units for this customer, out of our pocket.Customer response
08/10/2022
Complaint: ********
I am rejecting this response because:
Yes they have installed 3units but not out of there pocket...******* units carry a full 2year system replacement if a compressor fails in the 1st 2 years .I have had 2compressor failures in less than 1year now on the 3rd unit Baker heating and cooling called in ******** heating and air to work on the unit and we found out that the unit was WAY WAY over charged with freon ******** is the company that finally fixed the problems that I was having I know for a fact the 1st one that locked up was turned in as a warranty and accepted as such I think the second was denied due to improper charging of the unit ..however ******** was the company that found out my problems and corrected it not Baker heating and cooling they would not come out to double check the install or work but he did pay the 188.00 for ******** to fix it...however thats not to say with the unit running for 3.5 weeks WAY WAY over charged that this has not shortened the life of yet a 3rd compressor the way that **** ***** handles this was very childish and unprofessional I will not use him again nor would I refer him but in the end it's fixed for now only time will tell if this makes it out of warranty period
Sincerely,
**** ********
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
202 N Schlueter Ave
Ferguson, MO 63135-2238
Business hours
Today,5:30 AM - 11:00 PM
MMonday | 5:30 AM - 11:00 PM |
---|---|
TTuesday | 5:30 AM - 11:00 PM |
WWednesday | 5:30 AM - 11:00 PM |
ThThursday | 5:30 AM - 11:00 PM |
FFriday | 5:30 AM - 11:00 PM |
SaSaturday | 5:30 AM - 11:00 PM |
SuSunday | 5:30 AM - 11:00 PM |
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.