ComplaintsforLash Up
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Complaint Details
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Initial Complaint
05/22/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I was treated very poorly by this company for being late to an eye lash appointment. When I arrived late I was reprimanded and not able to express the reasons for me being late . The eyelash technician was hateful and mean to me putting me in a very uncomfortable situation. When I went to write a review on their poor way of handling this situation they deleted my review and will not allow for me to file any kind of complaint about the behavior of this eyelash technician. They also went on social media accusing me of making fake accounts to make the bad review , used my real name on a social media platform and allowed others to make fun of me. It was hurtful and frustrating as a customer that I could not speak out about the horrible experience I had . I felt harassed, un heard , and felt like they tried to hide what happened by deleting my comment and review . They don’t allow for reviews and wanted to cover this up and create their own version of my experience as a customer which was a frightening one .Business response
06/04/2023
Hello my name is *******. I am answering back for the complaint. I have spoke with this client. She was fired as a client due to policy and she did not like that. We sent her the policy and she messaged back as seen above. She decided to harass other clients here that night and make everyone here uncomfortable. She talked very badly to the lash tech that still did the service even tho she was 25 mins late to her appointment. I have multiple workers and clients that night that witness it. She made a post on another clients review. She went and laughed at other clients reviews. She went and made a fake profile on fb to make another false review! Saying she was a client there. It was a fake account to make us look bad. Her name is no where on our social media unless she posted herself. We did not mention her name. I posted it above also with what our clients said. No one bullied anyone. We want respect as a small business. This woman was mad because she can no longer come back to our business. She asked to come back there that same day. No lash tech wanted to service her after she bullied a lash tech that day. This is false information on her end. There is clients and workers that I can contact if needed about it.
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This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.