ComplaintsforA B Contracting Inc

• Initial Complaint

  06/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  AB Contracting called left message that they wanted to schedule a time to come bury **** fiber lines, on Thursday may 28th at 8am no call or anything my door bell rings, my wife answers the door, its ab contracting tell my wife they are going to bury the fiber lines. it did rain the whole weekend prior to the 28th, my wife told ab that her husband was concerned about my driveway and yard. AB said no problem you will not know we were here, after ab left i went and look over the work. my yard had ruts that were tried covered with the rocks they pulled out of the ground and they cracked my driveway and under cut it a little. i called and talked to *************** came over and we we over what was wrong, he had a couple guys with him, they picked up couple of the bigger rock and threw them in the ***** and said he would come in a couple days and fix my driveway. i called yesterday again asking ***** again when he would come. he told me sorry it was raining the last couple of days, it was a lot more wet the day they messed up my yard and driveway. today ***** came after he left i went again and look at the work, all he did was put a big clump of asphalt, i called ***** again and told him it was unacceptable, he told me he can't help if there rocks in the soil and hung up. I need AB or **** to come out fix the ruts with clean dirt remove the rocks and gravel and fix my driveway.

  Business response

  06/26/2024

  To whom it may concern, 

  I am denying any suggestions of a claim from this customer. I will reach out to the customer again today to meet with him and a representative from AT&T later this week. 

  This drop was buried on 5/28/24 and the customer called on 5/30/24 expressing concerns about some exposed rock and driveway damage.
  I explained to the customer that my ******* was out of office until the following Monday and that he would make contact with him at that time to set up a meet.
  On 6/5/24 my ******* and the crew met the customer to address his concerns. At that time the crew dispensed of any larger stones that were unearthed and my ******* explained that he would return with the cold patch for the driveway slope. My ******* returned on 6/11/24 and placed the cold patch, the customer never stated he wasn't ok with the cold patch. The customer called yesterday demanding more driveway repairs and a load of topsoil.
  
  As you can see from the pictures below this driveway is not in good shape, and the yard is nothing but rock. These pictures are at the plateau of the driveway next to the house. The driveway going up to the house is in even worse condition with large potholes. 
  
  We strive to take care of all AT&T customers and to complete any and all repairs that we are responsible for. This customer is being unreasonable in his demands. At this point I feel that the customer has been made whole.

  Sincerely, 

  **************************;

  A-B Contracting

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