2 Customer Reviews
Review from Rebecca J
5 stars04/22/2023
The team we had was exceptional to work with! When I first reached out for information regarding getting a quote, they were quick with a response and got out ASAP to look at our current system and go over what our wants and needs were. She gathered that info and provided us with several options and the product information on those systems to help us make the best and educated decision. At the time, we were able to make our current HVAC system work (though we were on borrowed time). She made sure to periodically follow up and make sure we were doing okay, but never once did she try and pressure us to jump on an install. Once we finally needed a new system, we reached out and received a very prompt response. She was so patient and helpful with all of our questions and helped us pick a system that would work best for us. She had us in the books for a full system take out/install in less than two weeks (it was during springtime, so we really didnt have a need for our system at the time). We received texts the morning of the work with the names and photos of our techs so we knew who to expect. Our two techs were so very friendly and helpful!! They made sure we were well informed and well taken are of. They were even great at making sure they put down drop cloths on the areas they were walking in/out of the house and cleaned up any mess that *** have been made (we also had our ducts/vents cleaned); one tech even got on his hands and knees with a damp cloth to wipe up any dust that *** have fallen on the floor!! Again, service was superb and while Im really hoping I dont need to call them for a very long time, I would definitely use them again!Review from Gerry H
5 stars07/27/2022
I give them an unqualified 5 star rating! Perfect Air put in a bid to replace both air conditioners in my house plus the downstairs furnace. The bid was VERY competitive. I was very happy with the price of the services, so we contracted with them for the replacement. Communication with them was excellent. I knew when they would be here to do the work, and it was finished in a timely fashion. I should add that the work was done on the first really hot week of the year, but they even gave me a stand alone ac unit to use while they did the installs. All this alone would merit 5 stars, but the actual workmanship was over the top excellent! For example they had to run a new vent in the basement for the new furnace, and my wife commented that the *** and wiring looked like a work of art. The rest of their work was similarly top notch. This is without a doubt the best home vendor interaction I have ever had (hence the gushing review). I highly recommend this crew (********************, and the rest). Pls keep in mind that this is a smaller company when you work with them. They did have some emergencies while doing our work that pulled them away for 1/2 day now and then, but they always made sure that we were taken care of. So again, nothing but praise for this crew!
Perfect Air Heating & Cooling Response
07/29/2022
Thank you SO much for the kind, well written review. We strive to treat all of our customers just as we would our own families. We are blessed to have such a talented, hardworking team that is willing to go above and beyond to keep our clients happy and comfortable. We appreciate you sharing your experience!
Customer Review Rating
Average of 2 Customer Reviews
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.