ComplaintsforPelican Cove Apartments

• Initial Complaint

  01/12/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Pelican Cove staff sent me a final payment invoice when I moved Oct 21, 2022. My lease was due to expire in December 2022, I told staff & upon speaking with them, I was told It was ok to move early & I’d given the required 60 day notice. I was told the final cost was in the portal, & told verbally by staff. I was emailed a final bill(attached) which I paid in full. There was full disclosure on both sides, I paid what they asked me to pay, as the noted final balance statement. Last contact was Oct24, a survey from P.C.,(attached). In 01/2023, a report of delinquency showed on ****** ****** No call, email, or letter sent indicating they felt there was a problem. I paid rent on time and early each time invoiced, even when wash/dryer was delivered a month late & broke for 6 weeks.They had my contact info. I had fulfilled my final financial obligation, per the invoice. I was verbally told what my final payment was as well as sent an invoice, which I paid. I need them to remove the false account with the credit agencies. They should be required to make contact (they had mine)before sending accounts to debt collectors, including sending a certified letter. My credit history is important to me, I pay my bills. They reported me in error, never contacted me, then refused to remove the false & fraudulent adverse information. The local office called on 11Jan2023, and offered to settle this claimed debt by removing $700 from the total that they submitted to the credit agency if I worked with them on this previously unknown “balance. “ The company office, ********** communities rep, (*****) told me they were unable to remove the damaging data from the credit co., they sold the account too, unless the “balance”was paid. I paid the invoiced amount established in October 2022, as a FINAL payment & left the apartment in move in condition. Pre-lease security deposit not returned, & I was never contacted as to why.

  Business response

  02/06/2023

  A Rental Agreement from 02/05/2022-12/4/2022 between ******** ***** and ********** Partners, dba Pelican Cove Apartment. ******** terminated her lease early and vacated on 10/21/2022. Per section 11 of the Rental Agreement Lease Buy-Out Option, “If Resident(s) wants to terminate the Lease early, and to receive Management's release from future responsibility for rent and other charges owed under the Lease and to receive a favorable reference that Resident(s) fulfilled Resident(s) lease term obligation, Resident(s) may pursue a lease buy-out agreement with Management by doing the following: - Give Management 60 day’s written notice. - Before the lease termination or vacate date, Resident(s) must timely pay rent for the 60-day notice period and pay Management a buy-out fee equal to two months' rent. - Pay back the total sum of rental concessions and/or promotions.”  Agreed to charge the remainder of Brittany’s lease reducing her balance with collections by $693.71. The adjusted balance due totals $1,918.66.

• Initial Complaint

  07/26/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  they sent 172. to collections without notifying me and cause my account to be placed in collections

  Business response

  07/27/2022

  A letter outlining the charges due was sent to the forwarding address that was provided to us. The letter was not returned to our office and not communication was had to lead us to believe that the letter was not received. When the balance was not paid within the requested time frame, the account was forwarded to a collections agency. We have attached a copy of the letter that was mailed. 

• Initial Complaint

  03/04/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Case# ***** (Ref#8-80001798-*****-9-14100)On 12/16/2021, I received an email from the property manager advising that Pelican Cove decided to not renew my lease. I truly believe this was made as a retaliation of filing middle of November 2021 a few maintenance requests and threatened to file a BBB complaint and reaching out to a lawyer since I felt that management was not willing to help. I do believe that my non lease renewal was made as a retaliation as I had a renewal offer available on my portal (screenshot are available) and then I received a non-lease renewal email mid-December. When I asked the property manager and regional manager and mentioned that their action was retaliatory, I did not get a reply for a week and finally when emailing again and threatening to seek legal action, I was informed that it was an IT affecting my portal issue which does not make any sense. I was also advised that they could terminate the lease without having to provide a justification. The maintenance issues I reached out to were legit and valid. I did email photos to support my requests. On 02/14, I emailed ***************************, ******************* President explaining the situation. He replied advising he will speak with the management team in ******** MO, and they will get back with me. I was offered one month extension at a month-to-month rate so I would have to paid an extra $300 on the top of my current rent pricing. I informed them that I was looking for a place and will get back before 02/25. I emailed ****************** on 02/21 but have not heard back yet. I advised that I like to understand the reason why I am not given the option to be able to renew my lease as I truly believe this was made as a retaliation as mentioned before. I have been living at Pelican Cove since 05/2018. I never had any issues and always paid my rent timely despite the 2020 Pandemic. (see updloaded doc for detail)

  Business response

  03/04/2022

  To Whom It May ****************** received a notification of a BBB complaint regarding our resident *****************************. We apologize for the delayed response, as the complaint was listed under Ridgemont Apartments, and not Pelican Cove located in *******************.
  ********************** was set to a non-renewal status. Per her lease agreement, either party may elect to terminate the lease contract at the end of the lease. We notified ********************** via email and mail of the decision to terminate the lease on 12/16/2021 with a lease end date of 3/26/2022. This gave ********************** ample amount of time to prepare. We have also granted ********************* and extension per her request. Based on her lease agreement, any stay past the lease end date of 3/26/2022 would be at a month-to-month rate. She was notified of this fee and still requested an extension, which we have granted. Unfortunately,we did have a glitch that allowed our system to generate renewal rate options the same day that the non-renewal notification was sent.  Any requests for maintenance have been addressed and completed in a timely manner. All correspondences that were sent to Mr. ****** were forwarded to our regional manager, who responded immediately to ********************** to address her concerns. Tell us why here...

  Customer response

  03/08/2022

  Complaint: 16831810
  
  I am rejecting this response because:
  The issue here is not the lease term agreement or a failure to have giving me a proper notice regarding the non-renewal status. I am aware that ******************* may definitively elect to terminate the lease contract. However, it is illegal for ******************* to make a non-renewal decision because a tenant asked for repair or complain about specific conditions. ******************* decision to not renew my lease is retaliatory and was made as a retaliation of me filing in November and beginning of December 2021 a maintenance requests and threatened to reaching out to a lawyer since I felt that management was not willing to help. It is interesting to mention that all my maintenance requests have been removed from my portal once I filed a complaint. Those maintenance requests have always been available since I moved in back on May 2018. 

  As far as the glitch mentioned by *******************, this is definitively not accurate.Several letters of renewal options have been located in my portal since September 2021 and this has been the same every year since 2019 (screenshots available). ******************* had the intention to offer renewal options but after reaching out back in November 2021,they decided to not renew my lease.

  
  Here is the timeline of events:
  On 11/04/2021:I notified management of a tree issue via email. I informed them that I filed several maintenance requests via the tenant portal asking for the trees/branches in front of our living room and bedroom to be trimmed which were left unanswered. I informed them that due to those branches our apartment could not get any sunlight. I also mentioned  that I have been working from home and this has been a huge inconvenience. They did not resolve the problem and advised that an email was sent, and the trees will be trimmed in the Spring. I informed them that I never received that email and mentioned that they had people on the property trimming other trees a few weeks ago. I also added that if nothing was done, I would reach out to the Better Business Bureau and a lawyer. Instead of resolving the issue, I was offered to terminate my lease which I refused. I did inform them in a last email that this is the landlord's responsibility to make sure that those trees are trimmed and well maintained and that they do not pose any threat to the tenants. During the last storm,several branches broke and could have damaged cars and property so this is not only an issue regarding my apartment being in the dark with no sunlight but an issue to resident safety when damaging winds could lead those overgrown branches to cause damage. I was informed that the trees were being evaluated. I asked for someone to get back with me once the trees were looked at, but no one did.
  
  On 12/01/2021:I reported a few issues via the tenant portal
  Dirty common area / slippery due to considerable amount of wet leaves,Trash / Trash chutes large mattress, couch, bed dropped on the side of the trash for weeks and nothing being done.
  tenants parking on handicap & yellow lines which tenants are still doing by the way and move their vehicle early in the morning. Tenants not keeping their dogs on leash and dogs therefore dogs jumping on other tenants (photos can be provided as well). 
  
  ******************* is definitively not replying to my complaint and is avoiding to answer the real question regarding their retaliatory decision. If their decision is not retaliatory, they are welcome to prove it. I have been at Pelican Cove appartments for 5 years, my rent has always been paid timely even during the pandemic, I take great care of my apartment (I can provide photos), never caused any issues so their decision is definitively not based on this. They also have several vacant apartments in my 519 unit  that they have been looking to rent without success which is interesting.
  
  I had to reach out to ******************* President *************************** to finally be able to get an extension at the end of my lease on 03/26/2022 since I have not been able to find an appartment/place yet. I was granted one month extension only despite the fact that ******************* is obviously aware of the current issues in ******** housing market and how hard it is to find a place but they are definitively ready to have my 4 years old son and I homeless even if I do not find an apartment by 04/26.
  I have all the proof showing that I have applied for places and this can be available.
  
  In order to resolve this issue, I am requesting that a month-to-month lease agreement be extended after 04/26 in the event that I do not find a place to move with my son. I am requesting this to be in written. If this is not an option, I am requesting for ******************* to offer a 3,4 or 5 months renewal lease with the option for me to leave giving a 30 days written notice once I find a place for my son and I.

  Again ******************* has several vacant/empty apartments in my 519 unit that they have been looking to rent without success. 
  
  Thank you
  *****
  
  
  
  
  Sincerely,
  
  *****************************

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