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Find a Location

The Groves Townhomes and Apartments has 1 locations, listed below.

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    Business ProfileforThe Groves Townhomes and Apartments

    Apartments

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    13 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2990 Santiago Dr, Florissant, MO 63033-2643
    BBB File Opened:
    5/1/2017
    Years in Business:
    7
    Business Started:
    9/12/2016
    Business Started Locally:
    9/12/2016
    Type of Entity:
    Sole Proprietorship

    Customer Complaints

    13 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/16/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I am receiving a bill for a balance that I was told by the property manager at the time to not worry about because it would be filed through my EPremim insurance. This is regarding a property I lived at 2 YEARS AGO AND AM NOW GETTING A LETTET TALKING ABOIT A BALANCE AT A PLACE THAT FLOODED TWICE IN THE BASEMENT. I have no idea why I am getting a letter about a unpaid blackened when I havent lived there in over two years and plus management told me to not worry about it because they would file it through an rental insurance company that they used at the time that paid for my deposit. The are scamming and trying to get more money out of me when they should be filing a liability claim through the epremiun insurance I had at the time. Please remove this fraudulent balance off my credit.
    Read More

    Customer Reviews

    4 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    A.L. C

    1 star

    09/22/2023

    If there was a way to put zero I would. My dad lives at The Groves Apartments in ********** and the management and maintenance is HORRIBLE they do not address any maintenance requests AT ALL the ceiling in the basements utility room caved in back in November and NO ONE has even attempted to look at it. A request for the tub to be resurfaced hasnt been addressed that was put in early January, so your risking being cut or scratched on your behind, legs, etc, a maintenance request for a constant drip in the tubs faucet hasnt been addressed but yet THEY have gone up on the water billSMH, Recent request for the garbage disposal to be fixed hasnt been addressed either. I help my dad out because hes older so I try to keep up with his requests and its very unfortunate that he has to live in an apartment complex that doesnt care anything about there tenants. All they really care about is you paying your rent. He has renewed his lease last year and they dont come in do carpet cleaning, or any up keep from wear and tear of just livingThis place really need to be shut down its soooooo many vacancies over here Im surprised they are not going out of business. I will be looking into possibly suing them. Someone needs to come over here and see how theyre treating the residents here

    Local BBB

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