ComplaintsforTravers GMT Auto Sales
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Complaint Details
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Initial Complaint
05/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On February 23, 2022, I purchased a vehicle from Travers, which included an extended warranty costing $2,800. However, upon contacting The Mechanic on May 10, 2024, I discovered that my warranty was never activated - a serious and potentially illegal oversight. Despite engaging with multiple employees at Travers, including the salesperson ****, who sold me the car, and addressing the issue with the finance department, I have encountered disrespect, hang-ups, and evasive responses.Travers failed to submit the necessary contract, leaving me without coverage when my AC Compressor malfunctioned. Consequently, I sought repairs elsewhere, incurring expenses that should have been covered by the warranty. Despite being outlined in my contract, there is no active policy with The Mechanic. When I called Travers ****************** I spoke to ***, he told me he didn't see my warranty in the system either then hung up on me. I am therefore requesting reimbursement of the $2,800 spent on the extended warranty.Initial Complaint
04/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On March 14th,2024 I ******************************* Went to GMT Travers Wentzville Auto|RV looking for a vehicle. I found a 2021 *******, On my way home I drove through 2 huge hail storms. I scheduled my car to get looked at and they said theres prior hail damage that was never mentioned to me from the dealership and it doesnt mention it in my paperwork. They also refused to repair it because the previous PDR work was so bad. They drilled multiple holes into the hood and doors. They even drilled holes into my rails which will affect the air bags deployment, the body shop I took it to deemed it unsafe. I took it to 3 other auto body shops that said the exact same thing. I even have letters from 2 of the shops. I took those letters and went back to the dealership and they said that the auto body shops were lying and trying to scare me and then told me theres nothing they can do and even told me to drive it until I hit something.That being said I called the bank that loaned me the money and they said that there isnt anything they can do since its hail damage and to take it up with insurance well insurance told me to call the bank because since it was prior to me owning the car they cant do anything. I also still have yet to receive my title and its April, 10th, 2024 my temp tags go out in 2 days and when I called the dealership they said it should be there any day. My insurance company even said its so bad that if I were to get in for example a deer accident they wouldnt cover it.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.