ComplaintsforB & B Heating & Cooling
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Complaint Details
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Initial Complaint
04/05/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
My unit is using the same amount of gas my old unit was using. My old unit was at least 20 years old. My gas company sent a copy of my bill so I could compare usage. My previous CCF usage was 139 and now my CCF usage is 140 . I have been calling and constantly been getting the run around . I paid 6000 dollars for this brand new unit that is still under warranty and have been constantly calling for someone to come take a look at it without any resolution or contact by the company.Business response
04/17/2023
we acknowledged customer has contacted us several times. This is an 80% efficient furnace and there is nothing we can do to adjust efficiency. The customer has simply used more gas than they used the year prior, we would recommend not setting the temperature so high or look into other energy savings measures like insulation or windows. **** ****** returned this customers phone calls each time she called in but the customers voicemail was always full and she never answered. We are happy to come out and look at the equipment but Ive tried explaining to the customer that efficiency isn't something that's adjustable and she doesn't seem to understand. Let me know if you have any further questions. **** ************ is my direct cell.Customer response
04/20/2023
I did not receive any written guarantee about efficiency, and I don't believe it's performing at 80% efficiency.
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Contact Information
1955 Washington St
Florissant, MO 63033-5802
Business hours
Today,Open 24 Hours
MMonday | Open 24 Hours |
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TTuesday | Open 24 Hours |
WWednesday | Open 24 Hours |
ThThursday | Open 24 Hours |
FFriday | Open 24 Hours |
SaSaturday | Open 24 Hours |
SuSunday | Open 24 Hours |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.