ComplaintsforJohnny Londoff Chevrolet Inc

• Initial Complaint

  08/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought my car in to them when the check engine light came on. The light came on prior to going into an inspection and I was told before the inspection could happen I would need to address whatever is causing the light to come on. I brought it H3234313434383333****H H33313034353632**3338H&#**;s and they did a diagnostics and charged me *******. They took it in 06/11/24. They called me up and said the light was off but as soon as I stepped into the vehicle the engine light was still on. I took it back to them and they said it was fine and paid them ******. The light still came back on. They kept it for 3 weeks and then I get a call from them saying the engine needed to be replaced. How is it I paid about 2400 dollars and somehow need to replace the engine? They gave it back to me and they didn&#**;t charge me. The light is still on and now it feels like it is driving worse than before. They offered me 500 dollars off of getting a new vehicle but that barely even covers a fraction to begin with.

  

  Business response

  08/28/2024

  Thank you for your assistance with our customer, **** ******.  We have been in touch with Mr. ******* and he is bringing his vehicle back to our shop for us to look at.  We are doing this at no charge to him.  Thank you again.

  Customer response

  09/05/2024

  Complaint: 22152631
  
  I have reviewed the business' response and am rejecting it because:
  
  They did indeed take the car in and did not charge me. However, the check engine light once again came on and this happened during another inspection. I tried to call the lady back but she has not gotten my call yet, no answer. I need this fixed once and for all. 
  
  Sincerely,
  
  **** ******

  

  Business response

  09/16/2024

  Thank you for your assistance with our customer, **** ************* We have been able to offer our help to Mr. ************* He understands that a high mileage vehicle is prone to many system failures.  We are always here to assist Mr. ******* if you he needs anything else. Thank you again.

• Initial Complaint

  07/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello, Took my car to the dealer where i purchased **************** because it was shaking and wouldn't pick up speed.They advised they couldn't assist me and said to take it to Johnny Londoff.I advised that I had the warranty on the car..They ran a diagnostic on the car,(never advised of the cost) charged 207 to say it wasn't covered and I couldn't get my car back until that was paid.Ok, Take my car somewhere else to get fixed and they didn't bolt my engine back down..it was missing screws which would have blown my engine out.Pictures are attached

  

  Business response

  08/01/2024

  Thank you for your assistance with our customer, *************************.  When ******************** checked her vehicle in with our service advisor and she signed our repair order authorizing us to do a diagnostic examination of her vehicle.  We will not perform a diagnostic without a customer signature.  The repair order clearly states that the diagnostic fee is $195.  We have no idea about the missing screws.  ******************** declined all recommended repairs.  No screws or bolts are removed for a diagnostic test.  I have attached the signed repair order and the final repair order with the recommended repairs and the notes from the technician.  If you need any additional information, please let me know.  Thank you again.

• Initial Complaint

  06/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In November 2023 my 2007 Cadillac Escalade was checked into this shop. Issue: no crank no start. January 2024 I received the call my vehicle had started. Bill: $1700+.00. The day after paying for my vehicle to come out of the shop, the same issue. No crank no start. Sent the Escalade back to the shop May 2024. Not honoring the warranty May 2024 "Your Escalade is ready and can be picked up. Your bill is $1,438.18. Gets there to pay it. As the employees bring it out of the shop to me, a **** occurs. The front driver side of the bumper is damaged beyond repair only to have to be replace the. The bumper was replaced. Now due to the bumper being replaced I have an anti freeze leak under the engine bay.

  Customer response

  06/03/2024

  As I stated in a complaint yesterday I checked my 2007 Cadillac Escalade into the shop at Johnny Londoff Chevrolet located at ************************************** Florissant Mo. I payed for my vehicle to come out of the shop yesterday with damages. Well the same as the first two times after paying to get my vehicle out of the shop, I went to my vehicle to get ready to drive it and again like the first two times I got it out of the the shop it doesn't crank nor start. The bill has parts at $723.70 without any details of any parts having to be bought to fix the vehicle."Strange"

  

  Business response

  06/13/2024

  Thank you for your assistance with our customer, *******************************.  ************************ 2007 Cadillac Escalade has very serious electrical issues.  The vehicle does not get driven enough to fully charge the systems.  As for the $723.70 parts, it is listed on page 2 of repair order # *****.  The part is the fuse block 1.  Please let me know if you need more information.  Thank you.

• Initial Complaint

  01/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  1/16/24 Charged for 22" wheels and tires, factory installed 20" wheels, dealer refused to install correct wheels that were in the sales contract. I spoke with the owner, Johnny londoff, he told me that it he had no intention of correcting the issue.

  

  Business response

  02/02/2024

  Thank you for your assistance with our customer, **** *******. Mr. ******* purchased a new Silverado from our dealership.  The vehicle he purchased has beautiful 20” black wheels.  This vehicle is not equipped for 22” wheels. We installed the wheels and a tanue cover on the bed after it arrived at the dealership. (See attached memo. ******* is the stock number for the truck Mr. ******* purchased.)  In our paperwork, we listed 22” wheels by mistake.  If we put 22’’ wheels on this truck, they would rub and hinder the truck’s operation.  We have explained to Mr. ******* that this was a typographical error and the 22” wheels would not fit on his truck.  We hope this offers some clarification.
  
  Thank you again for your assistance.  

• Initial Complaint

  12/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I called on 11/07 I spoke with ****** ****** and explained to him that My car needed to be fixed but if its cost is too much I would like to buy a use car. I explained that i did not want to do anything until I knew what was going on with my car. On 11/08 some one called and told me I was approved for a $30,000 loan. I had a appoint on 11/09 I was approached by ****** and he told me I was approved for a 2023 Chevy truck that I did not know about. I did not know ****** ran my credit 5 times and applied for 2 loans that I did not want. I asked to spoke with Jonny Londoff Jr the co owner he said he would look into and never called me back. The first appointment I was told that it was transmission fluid was leaking into the coolant and I paid $1425. Four days later the problem still wasn't fixed and I took it back up there and was charged another $890. My car is still messed up. Im being charged $195 every visit. I feel like they are giving me the run around and constantly charging me and not fixing it. Every time I take my car up there they say its something different.

  

  Business response

  12/14/2023

  Thank you for your assistance with our customer, ****** *****.  We have explained this to Ms. ***** on more than one occasion.  She drives a 2012 Chevrolet Sonic with over 110,000 miles.  At that age and with that many miles, her vehicle will have many issues.  We repaired her first problem with her radiator.  We guarantee our work so if she has issues related to the radiator, we will repair.  When she brought her vehicle back to us, the codes that it showed were not at all related to the repair we performed.  As for her credit issues, we have no control over that.  Ms. ***** wanted to purchase a vehicle.  Given her credit situation, we had to try to find a lender that was willing to loan her the funds to purchase.  We cannot fix her credit.  Her credit scored is a reflection of her purchases and payment history.  We appreciated Ms. ***** and thank her for her business.  We have explained all of this to her. Hopefully, one of her other repair shops she has used in the past can assist her.  Thank you again.

  Customer response

  12/27/2023

  How is it guaranteed when I can't drive less than three weeks before my engine light comes on and still on? Johnny Londoff trains his employees to say the opposite too, said that my car was fine, it wouldn't have any problems the first time and the second time.  If i knew that I wouldn't spend all the money.  I was robbed and my identity stolen.  I filed a police report.  I told him to not run my credit report.  I didn't give Mr. ****** permission to apply for a loan for a SUV.  I'm going to prosecute him to the full.  I didn't give Mr. ****** permission to get a loan in my name.  No Johnny Londoff, his employee messed up my credit, I never came in to get a loan for a car.   I made one phone call and as for taking my car to another shop, I brought it to Johnny Londoff not another shop.  I didn't want to purchase a $33,000 SUV.  I live off $1,000.00.  LifeWise isn't a job.  I volunteer there.  Mr. ****** had it as my income.  He made a big mistake but his employees are trained so they can't make a big fat commission.  It's a shame how this dealership is nothing but a big scam on senior citizens.  I have to call Channel 5 and Channel 4, they agreed to do my story for consumers.  I will send the police report when it becomes ready.  This will go on until I get satisfaction.

  Customer response

  06/27/2024

  Harassment by a lawyer for Johnny Londoff and told me to drop the complaint with the Better Business Bureau and the Attorney General of Missouri and kept calling if not I won't get my $556.00 from them. 

  Customer response

  08/20/2024

  I am writing in reference to Complaint ID ******** that I filed with the Better Business Bureau regarding a dispute with Johnny Londoff Chevrolet.  Please be advised that my dispute with Johnny Londoff Chevrolet has been resolved to my full satisfaction.  I request that my complaint with your office be closed at this time.

• Initial Complaint

  10/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I traded my 2015 Equinox and bought this car in April 10, 2023. I only owed $4,000 on 2015 Equinox. I had to take it back the second day because it was having issues. I noticed in front of the car, on the lights, one side is dented in and one side is not dented. They had me bring this car back and forth to this guy they had up there to repair it. The last time I talked to the lady rep I told her this is not how you treat a customer. They took my car and gave me $100 for my 2015 Equinox. They said I get a lifetime warranty for the motor and transmission and sold me some other stuff and said I should get an extended warranty on it. ******, the sales rep, and *******************, looked at my car and gave me the value of the trade in and sent me to the next rep about getting this extended warranty. I&#**;m still riding around in a car that they were supposed to be fixed. I believe the car has been in an accident. They said I had to use my credit car. They said they would fix it. I want them to honor what they said they would do to repair my car.

  Customer response

  10/13/2023

  Consumer said the business has said they just received the part.  They said they have to make an appointment to get the car fixed.  

  

  Business response

  10/17/2023

  Thank you for your assistance with our customer, **************************  We ordered her part some time ago, but due to the current strike, parts shipments have been delayed.  We are happy to report that the part has arrived. We will schedule a service appointment for ****************** after October 24, when she returns from an out-of-*********.  Thank you again. 

  Customer response

  11/01/2023

  I go next Monday to get the part.  This issue has been resolved by the business. 

• Initial Complaint

  08/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The check engine light has been off and on since I bought the vehicle there. I got it fixed once. I got 2 tickets and can't get them to fix it. I didn't appreciate them not telling me what needs to be done to the car. I would like to get my car fixed right and a smaller monthly payment.

  

  Business response

  08/14/2023

  Thank you for your assistance with our customer, ******* ****.  We have reached out to *** **** and asked that she bring her vehicle in so we may diagnose any issues.  We gave her the number for the towing service we use.  She said she would be bringing it in.  Thank you again.

  Customer response

  08/18/2023

  Complaint: ********
  
  I am rejecting this response because:  I do not appreciate having to come back for the exact same reason.  I have not even had the car for a full year.  Please try to do better with telling the customer what needs to be done with keeping the car running instead of not saying anything at all. 
  
  
  
  Sincerely,
  
  ******* ****

  

  Business response

  08/18/2023

  Thank you for your assistance.  We understand the customer's frustration but the only way we can help is to actually see the vehicle.  Once we can see the vehicle, we can diagnose the problem.  Thank you again.

• Initial Complaint

  07/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My check engine light was on my car and they did diagnosis on my car that showed I needed a catalytic converter, and both 02 sensor and the amount cost $1900 plus tax. I had the repairs done and I drove 5miles down the rode and my check engine light came back on. I took the vehicle back and they informed me that my turbo went out and it woul would cost me $3000.00. This is not the first incident I have had with this business. I had a issue with my ac back in 10/2022 and they just fixed that issue three weeks ago. This business has done two diagnosis and it did not show that I needed a turbo. Now my car is giving me a indication that the power is low. I was informed that the turbo doesn&#**;t go out like that. I had the catalytic converter and the 02 sensor replaced and now the turbo needs to be repaired. I would like for them to fix my car because they messed my turbo up.

  

  Business response

  07/28/2023

  Thank you for your assistance with our customer, ************************  **************** originally had an aftermarket catalytic converter installed on his vehicle.  It was not working properly.  We replaced the converter with a GM certified catalytic converter, and we replaced the O2 sensor.  The Turbo is now failing.  Most likely the Turbo was damaged from the faulty aftermarket converter was installed.  Driving on a bad catalytic converter can damage the Turbo.  We have explained this to *****************  Please let us know if you need anything else from us.  Thank you.

  Customer response

  07/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  07/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a 2019 Jeep Compass on May 19,2023. I put down $2,000 and the car in total was $21,691.50. The very first week of having the car I started noticing major problems with the car(knocking noises from under the car, steering wheel noises, the engine light came on, etc) I immediately scheduled an appointment and brought the car in to be serviced which they claimed to have fixed all the problems pertaining to the car but they didnt. After bringing in my car for a second time and was guaranteed everything was alright, things got worse with the car and it was barely driving at this point. I left my car at Johnny Londoff on June 21,2023 so I could go out of town and was guaranteed when I came back on June 27th things would be fixed. It is now July 18th,2023 and I have yet to hear from the managers involved. Ive been without my car for almost a month now and I just paid a car note for a car I dont have and that doesnt work properly. I have no clue whats going on with the car. Im tired of going through this run around and at this point I want a better car or just give me my money back so that I may take my business else where. This is a horrible first car buyer experience and I feel I have been sold a lemon car. Please help

  

  Business response

  07/18/2023

  Thank you so much for your assistance with our customer, *************************.  ****************** did experience problems with her 2019 Jeep Compass.  We are providing ****************** with a loaner vehicle while we repair her Compass.  Unfortunately, due to supply chain issues there was a delay in our parts order.  They have arrived as of today and we are working on making the needed repairs to her vehicle.  We hope to have the work completed by the end of the week.  I have reached out to ****************** and left her a message regarding her vehicle's progress.  I also issued an apology for the lack of communication.  Thank you again for your assistance.

  Customer response

  07/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me only if guaranteed that my vehicle will be fixed completely and I wont have any more issues moving forward in the near future 
  
  Sincerely,
  
  *************************

• Initial Complaint

  07/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  06/ 19/ 2023 1000 down Financed a 2019 Chevrolet Cruz, upon pick up of the car, was not clean nor detailed, check engine light popped on later on leaving the car lot. I was told to bring the car back up 06/23/2023 for both the service of the engine light and full detail clean of the car. I was told that the car would be finished by end of the day. The car was not finished, not worked on at all so I had to leave car with the service for days leading me to pay extra money to get back and forth to destinations. I picked the car back up on 06/26/2023 with the repairs supposedly fixed. The car started smoking and smelling like rubber was burning shortly after but kept coming and leaving. Then a few days ago around 07/08/2023 the check engine light & a few other lights came back on with oil also leaking from car. Today on 07/10/2023, I brought the car up to dealer early around 8:30AM and received horrible service assistance as I was skipped over. A few hours later, I was told that my car had not been worked on and that tech was still figuring out issues meaning my car will again be staying at the dealership.

  

  Business response

  07/14/2023

  Thank you so much for your assistance with our customer, ***** ****.  Ms. **** took delivery of her vehicle late in the day and unfortunately our Detail Shop was closed for the day.  We explained that we would get it cleaned and detailed at a later date.  We have just completed the repairs on her car.  She came back in yesterday and picked it up.  We tried calling to check on how the vehicle was but her voicemail is not set up.  If she would like any further assistance, she can contact Kitty Harrison at *****************. Thank you again for your help.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩