ComplaintsforMerritt, Carol F Od
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Complaint Details
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Initial Complaint
09/12/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I call the office to ask about getting my versace glass fix so the reception ask me for my name I give her my name and she put me on hold and when someone else got on the talk really route say its your birthday this I said yes, But all I want is my glass fix so she start tell me that they was my glass and I bring them in and had them put the glass in them, Actually I brought three pair of glass from her the first pair was Coach, the second pair was Swarovski and the third pair was Versace , I did was bring the Coach pair and the Swarovski pair in to change the lens because she had change my prescription. And I went up there to talk to Mrs Merritt she wasn't there her reception said she was supposed to call me never heard from her, And the other reception start a consultation over the same thing, all I want was to get my glass fix. It not my fault that they can't keep they record straight, Because if they would have been straight they would have known that I get them in 2019, 2020 2Business response
09/29/2021
I spoke with the customer and she will be coming into the office so we can resolve the concern.Business response
09/29/2021
I spoke with the customer and she will be coming into the office so we can resolve the concern.Customer response
09/29/2021
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.