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Complaint Details
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Initial Complaint
05/21/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
We signed a contract with **** ****** ***** to remove a deck and install a new deck in March! Its now the end of May and we now have no deck at all! **** came and per our contract 6500 was for material... and 4k was for labor! **** came to demo our deck... and demanded the 6500 in material which we paid. He demod the deck and hauled away the lumber.. leaving a bit behind. Next he claimed our patio was leaning... he wanted 2500 to correct that.. we paid it and it was repaired... without a permit which we he claimed he pulled! Two months goes by and between him claiming to have work at another residence and weather he did nothing! I then asked for a refund as he was stalling! He then agreed to come back a fee weeks later. He brought a total of less then 20 boards... and a pack of screws... and attempted to put up the ledger board. Where he noticed part of the ban board was rotten. A ban board is literally a peace of wood nailed to the outside hoists of your home... we repeatedly asked for an estimate before **** started as it's literally an hour job anybody can do. He started the job without giving an estimate! Then tried to claim he has to jack up my house to support it and wanted 1100 dollars. Once I refused and told him I knew the repair he did and didn't do... he removed his tools two days later and left! Same as he did the other client he walked out on. Now 3 weeks later we still don't have a refund and are our 6500 dollars! **** is a ****** and his wife to be is in on it!!! Stay far far away! The pics are all the material we have from 6500.. yes less then. 1100 in materials from 6500! *****!Business response
06/29/2022
We took the deck off and did additional work for him since we were going to build his deck. He wanted us to do work for a highly reduced amount or for free and we weren't willing to do that. We have decided not to continue to work with this customer on his deck.
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Contact Information
1137 Clairen Dr
Foristell, MO 63348
Business hours
Today,7:00 AM - 5:00 PM
MMonday | 7:00 AM - 5:00 PM |
---|---|
TTuesday | 7:00 AM - 5:00 PM |
WWednesday | 7:00 AM - 5:00 PM |
ThThursday | 7:00 AM - 5:00 PM |
FFriday | 7:00 AM - 5:00 PM |
SaSaturday | 7:00 AM - 5:00 PM |
SuSunday | 7:00 AM - 5:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.