Business ProfileforR W Flooring LLC

I had flooring installed in 1700sqft of my home in November of 2023 through ** Flooring. ** Flooring subcontracts to RW Flooring (**C who I am filing the complaint). They charged a labor and materials fee for "self-leveling concrete" and the labor for doing that work. In November of 2023 they did not do this work and I informed ** Flooring that this did NOT occur. ** Flooring reimbursed me the materials fee, but could not reimburse the labor charge because, "RW flooring said they did the labor and self-leveling." In June of 2024, I had ** Flooring come back and finish installing the floor (in the remaining 200sqft of the home) and received a new quote. The floor installer realized the previous installation done by his company was not done correctly, because there was no concrete leveling put down. They ripped up over 1000sqft of flooring to reveal that 0 concrete leveling had been used. Showing they were untruthful in Nov 2023.With the new installation came a new labor charge for "floor grinding labor", at $380. I was told my ****, the ** Flooring store manager, "watch them when they are grinding and tell me how long they actually grind for, I don't think this will take 4 hours and I want to be fair since we messed up the concrete labor previously." I watched them every day, all day. They did 0 hours of floor grinding. I informed ** Flooring and RW Flooring of this. ** Flooring cannot do anything because they have already paid RW Flooring and RW Flooring is insisting they did the work. I can assure you they did not use a hand grinder or a standing grinder at any point during the installation. The regional manager *** (don't have last name) says he "believes his workers" and then insinuated they would have their pay docked if they lied. Which of course means they will not be truthful when asked if they did the work or not. They get paid extra to do the grinding, of course they will say they did it. I watched the entire labor. None was completed. I want a refund.