ComplaintsforMechlin Plumbing LLC
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Complaint Details
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Initial Complaint
07/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Almost exactly a year ago *** Mechlin was hired by myself to undergo a project pertaining to fixing my water line from meter to house. When pulling the existing line, he kinked the first 15’ feet which was the closet to the meter when all said and done. He told me and acknowledged the kink and said if anything went wrong within the year he would fix free of cost and pay the water bills that were excessive. I called in December and again in February for warranty work with no acknowledgment. In April he finally called back after I saw him in my place of employment earlier that day. We set a time and he never called or showed up so I reached out to him later that night with a text asking are you coming or not? He was slurring his words(I understand that’s what I took from it) he called back two more times leaving hateful and vulgar messages. I just wanted my water fixed and backed up up by the guarantee he gave me as well as what the paperwork said. I bring this up tonight as I’m going to pay out of my pocket $1400-$2000 tomorrow to have it fixed by what I hope is a company that holds itself accountable. I know this never goes anywhere but if it does people need to be warned of this company. Thanks, *** ******* ************Business response
10/06/2022
I was aware of a small kink that would need to be addressed. He messaged me at 10 p.m. If he wanted me to come out and fix it, I was willing to fix it. It seems as it has been taken care of now.Customer response
10/06/2022
Complaint: ********
I am rejecting this response because:
*** Mechlin was reached out to by myself several times to fix the issue he knowingly created.
The text was around 8:45pm asking whether he was going to finally come fix it as he no called no showed again earlier in the day. I paid another company $2400 out of my own pocket to have it done correct. *** Mechlin has showed he should not be doing this line of work or at the very least he should hold his 1 year guarantee on all work like he stated when he made the error in the water line. I’m not seeking any financial compensation thru the BBB as that is not why this site exists, however people need to be aware so they don’t get put in a tough spot like myself.
Sincerely,
******** *******
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Contact Information
7615 County Road 428
Fulton, MO 65251-6878
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.