ComplaintsforThe Enclave Apartments

• Initial Complaint

  01/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I moved out October 23, 2021 per the contract. I gave my notice to move out 60 days in advance in writing. I requested to do a walk-through in writing on my notice to move. The day of my move out I again requested to do a walk-through and was denied by property management because “she didn’t have time and I’ve barely lived there so it should be fine.” I then waited to receive my security deposit from the company. It wasn’t until December 30, 2021 that I received a statement of charges for the apartments in the total of $521.97. Of that amount they had $411.97 as unpaid rent for the month of October and $110 for carpet cleaning. I called the central billing and they told me that they were still waiting for additional information from the apartment complex in Gladstone. When I asked about my security deposit they had said that the security deposit of $98 went towards the initial unpaid rent of October. I then provided central billing with the information that I paid the rent via check on October 2, 2021 and the apartment complex deposited said check in the bank October 5, 2021. Per Missouri law I have the right to be present during a walk-through which I was denied. In addition, per Missouri law, the apartment complex has 30 days to issue me a statement of charges for damages or refund the security deposit. It took 2 months to get any documentation from the apartment complex which is a violation and it was wrong information.

  Business response

  02/08/2022

  This compliant was brought to my attention and I called the former resident (customer) to discuss the problem.  This was the first we knew of his problem, otherwise this would have never happened.  Instead of calling the Community Manager, he was only in communication with our 3rd party Central Billing.  Unfortunately, they were not able to explain the situation to him, only leading to more frustration and confusion. 
  
  I have issued a refund to our customer and have also requested a correction to anything on his credit report regarding this situation.  He was thankful and appreciated my call. 
  
   
  
  Thank you,

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