ComplaintsforDynamic Home Innovations, LLC
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Complaint Details
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Initial Complaint
07/09/2024
- Complaint Type:
- Order Issues
- Status:
- BBB unable to locate business
*** ******* took advance payment for several items of material that he never provided to us during our remodel that totals $9,756.89. This includes $5274.89 for a total of 4 Pella Windows, $1200.00 for a hot water tank, $1422.00 for 6 interior doors at *******, and $660.00 dollars for a custom headboard he was commissioned to build. This spans from August 2021 to January 2023. I also provided him a check on 3/18/24 for $1200.00 dollar material check in March of 2024 for additional material he said he needed to finish the work. I reached out to him on 4/20/24 via text to inform him were were not proceeding with him with the remodel. We requested our material be brought to our home or a cash refund for what he took as material payments. He stated via text on 4/20/24 he would provide us reimbursement in 30 days, which would have been 5/20/24. He never brought the material or reimbursed us for what he took and did not provide. He has now blocked my number on his cell phone and I have no way to reach him. I have all of this in text messages with him to verify he acknowledged that he owes us that amount of money. I am writing to you so other people do not get involved with him because of what he did. Let me know if you need anything else from me.Customer response
07/09/2024
I would like a refund from *** *******. He took money for materials he either never purchased or never provided to us. I have the detailed amounts in the original complaint of what he took and never provided.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.