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ComplaintsforGriffin Electrical Construction, LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/27/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Was charged for a total of three outlet repairs when he only did one outlet. He charges $40 an outlet. He told my husband that it was $120 for the walkthrough and 1 outlet. I called during my lunch hour at work that same day saying "I thought the walkthrough was part of the free estimate." He said it was, that the $120 was for 3 outlets. I mentioned this to my husband, who was home during the walkthrough, and he said no, he definitely only did one outlet. I brought this up to the business owner. Told him what my husband said, then said if he did do 3 outlets, which ones were they. He never answered. When I called him after work he stated he'd call me back after he got to his office in 30 minutes. An hour went by, nothing. I thought he's probably busy, no big deal. Waited another hour and text him, letting him know I was home and available to talk. He text back saying I'm on a service call, I'll call you asap. He never did. Next morning, I text him... again asking if we could go over what happened and if could send me that invoice. No response. Last text I sent was Dec 23. Still no response. He keeps blowing me off and ignoring me. He owes me $80 for the two outlets that never got touched.Business response
02/01/2022
Business sent screenshot of payment from consumer to business on 12/29/2021 stating:
"misunderstanding on outlet due to spouse misinforming me on things. He just informed me that there was a new gfi put in. B4 that he fixed the wiring, so that was miscommunication b/w the both of us. I want to apologize and pay you for the gfi and install. Plz accept."
Customer response
02/01/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.However, this complaint was supposed to be deleted after the business resolved this last month. I talked to someone already last month and told them I no longer wanted the complaint to process. That the business paid me completely in full and I gave them back what was owed for that one outlet when he told me he'd rather refund me in full. When I made this complaint (which was advised to me to do so by someone else as I never thought about the BBB), he had responded shortly after. We settled the issue that day after I told him how irritated I was with the whole situation of not getting back to me. Then I went and told BBB I wanted the complaint deleted and cancelled. Not continued. There was miscommunication on his part as he knew he was at fault for, and misunderstanding on both parts for other things. Please, once again, delete this complaint from the files.
Regards,
******* *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.