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Complaint Details
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Initial Complaint
03/02/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Purchased a **** ******** **** ********** from ******* at first phase marine, ******* *****, mo, last summer (june/july). Boat was sold through the dealership 'as is' but reassurance was made that the boat was in 'very good' condition with 'no issues'. boat was used 4 times during summer/fall; continued to take on water. boat was put in shop for maintenance over winter. my boat shop informed me that the bilge pumps were not connected to 'auto'(hence ineffective and dangerous); that all scupper drains were fractured and separated from hull (continued flooding), and that the engine block had previously been cracked due to freeze and repaired with 'bondo', requiring me to replace engine. Essentially, I purchased a boat from a 'reputable' dealer that not only put my family at risk, was defective and broken to the point I would not have purchased it had the engine situation had been disclosed. I was sold a broken, dangerous deck boat. None of this was disclosed to me prior to purchase. Either the original owner lied to *******, the owner, or ******* lied to me about the condition of the boat. Buyer beware of this Company. I have reached out to ******* by email with no response from him. Boat is still in shop in **********, **, with approx 15,000 repairs in progress. I have paid 8000$ cash thusfar as repair deposit.Customer response
03/16/2023
The company has resolved my issues.
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Contact Information
1004 Highway O
Gravois Mills, MO 65037-6122
Business hours
Today,Closed
MMonday | Closed |
---|---|
TTuesday | 8:30 AM - 4:30 PM |
WWednesday | 8:30 AM - 4:30 PM |
ThThursday | 8:30 AM - 4:30 PM |
FFriday | 8:30 AM - 4:30 PM |
SaSaturday | 8:30 AM - 1:30 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.