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ComplaintsforA Ok RV
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On March 28 we delivered our camper to ****** and said the repairs would be an insurance claim. We called ahead and asked if they had time to fix the camper before summer and they said, "yes". According to them, they fixed a broken toilet valve but did not get consent. They surprisingly called my husband and said it was ready. After asking the cost, we were told "around $150.00". Their was more damage there. We didn't hear back for 2-3 months. We have had to call them. They have avoided our calls saying we return calls in order of receipt. If a product has been with them for 4 months, it should take precedence. This has made it extremely difficult to be an informed consumer. We have not been heard, informed, nor have we been able to make choices. My Consumer Bill of Rights have been violated. When I got through to ***** at AOK about a month ago, she was unaware they had our camper. Another month went by. They procrastinated to get insurance the requested supplemental bid. ***'s first bid that was sent to insurance was vague. They got the supplemental in about a week ago. Our insurance told us last week that they would send a check to us/lienholder for the repairs. We had yet to hear from AOK. We called them today and were told that ***** could not talk to us. I insisted. ***** said that because Tuesday is their "Monday" they are too busy. She said its their "busy season" but they have had the camper since March. My husband had to make personal appearances at their store to try to get answers. She said she wouldn't talk to us today because she felt berated but we were just asking questions to try to get information. "They would not repair the camper unless insurance gave the approval" (it's approved). She did not tell me the cost for the estimate which I was thought was free. Most shops provide free bids. "Around $280, but I can't say for sure". ***** has excuses; we have received the run around. We have not been notified up front on how much anything would cost.Customer response
08/02/2023
I paid the attached today, 8/2/23 in order to be able to pick up my camper for a tow to remove it from AOK and take it to another dealership - Unlimited **. I would like for AOK to refund this money paid to the **** card used. I spoke with ***** today at AOK and she did apologize for our inconvenience and stated that no further monies would be owed by us. She also stated that AOK would not be charging $280 for any type of estimate since we have had so much trouble.
Hi Tech Towing will be picking up the ** tomorrow at 10am. I would like for AOK to pay for the tow once I have the receipt by mailing me a check. Will submit receipt after payment tomorrow.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.