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ComplaintsforEric Kjelshus Energy
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Complaint Details
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Initial Complaint
12/30/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In February of 2021 we contracted with **** ******** Heating and Cooling to repair a loud growl that our heat pump was making. ******** came to our home, heard the noise and said he knew exactly what it was and could fix it. We signed a contract to fix the problem. We also contracted for a number of energy upgrades. The company has guaranteed their work. They came out, replaced the compressor and the heat pump still makes the same grinding noise that we contracted to fix. First **** said it needs an insulated cover. It already had an insulated blanket. I've talked to J **** several times over the summer about the growl. He stopped answering emails, texts and phone calls. He finally did respond last week, he came out, fixed an error code and threw up his hands and said he doesn't know how to fix it. This week I started calling their office. I spoke ****** and he sent a tech and **** this week. And, they left without a word. Just left. And the unit is still not fixed. When I called **** he texted me saying Sorry I.cant talk right now. So this week I've been talking to Jerry a lot about the noise. He said the unit was working and that's all that mattered. It was working when we contracted with them to fix the growl.. We paid them to fix the growl. It may be working now but what happens if it stops working this winter? Jerry shouted at me that the only way to fix it is to move the heat pump so I can't hear it. And I would have to pay for it. And he said to stop calling the office. That he would file a complaint against me for harassing their business. Once again, **** is not responding to calls, texts or emails. It has been beyond frustrating. We paid them based on their guaranteed work, and our heat pump is still making the growling noise. Please let me know what the next step is.Business response
01/25/2022
see attached
Business provides explanation
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.