ComplaintsforHannibal Clinic

• Initial Complaint

  01/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been going to Hannibal Clinic for three months and they have been only billing my ******** and not my **** ***** *** **** ****** as well. ******** Is my Primary insurance and **** ***** *** **** ****** is my secondary insurance. I have called the billing department seven times in the last 3 months I have expressed to them That I also have a Secondary insurance which is **** ***** *** **** ******. I have given the information but they will not implement the information into their system I am a disable vet. I have had to pay out of pocket due to not implementing the **** ***** *** **** ****** insurance into their system. I would like to know that they will lose a lot of customer due to this.

  Business response

  01/03/2023

  Good Afternoon,

       Thank you for the opportunity to investigate your concerns further and apologize for your experience with our clinic surrounding your insurance. In review, it doesn't appear that we have your **** ***** **** ****** information on file. I sincerely apologize if you've provided this previously. It appears that you contacted our billing office today to discuss further but you elected to pay the balance versus providing the insurance information. We're happy to add your secondary insurance and rebill the claim but ask that you contact our billing office to provide that information. Some commercial plans only allow us to submit claims for services rendered within the last 90 days but we're happy to assist in any way possible to alleviate your out-of-pocket expenses. Should your secondary insurance cover the remaining portion of the claims, we are happy to refund your out-of-pocket for the visit paid by your secondary insurance. 

  I have left you a voicemail to answer any questions you may have and further assist to address concerns on your behalf. I may be reached at ************ **** ****. Should you wish to provide your secondary health insurance information, please contact ****** ** ************. 

  Sincerely,

   

  ****** *********

  Risk Management and Patient Relations Specialist

  ******** ****** ******

  ************* **** ****

• Initial Complaint

  11/14/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  we contiinue to received bills from Hannibal Clinic and they are for ********************* which is my husband and he is receiving the services. I have never in 22 years ever received bills that are billed to me instead of my husband. I do write out all of our bills. I am not responsible for his bills and he is not responsible for my bills. I talked to ******* ant the Hannibal clinic and first of all he is very rude and makes jokes about what he is going to do with billing services to me. I explained that all of our insurances pays both of our bills and they are separate for us. I did send a check to pay for his services because i write the checks for both of us. He said if my husband ever went to collections for any services i would go to collections as well. We both have a credit score of 821 and that is not an issue. I am being very mistreated with this person and I have asked him to speak with a supervisor and he said he did and she is the person that told him to do this. Both of our health has been fine until covid and we have both had services with different physicians. i never get a bill because i have two insurances and my husband has ******** plus VA when he can. Most of the time there is not a problem. We have a primary care doctor and we stay within the network. We have always paid our bills but now there is a problem with this Hannibal Clinic. never in 22 years has there been any problems like this and i would like it to be resolved. I want our bills to be correct. My bills to be billed in my name and my husbands in his name. There has never been a payment problem in life but this ******* wants to send them in my name and make me be responsible for them all.

  Business response

  11/22/2022

  Thank you for your time in sharing concerns regarding your account. We have separated your accounts to ensure you receive separate statements and addressed concerns regarding our staff. Should you have further concerns, we welcome the opportunity to discuss further. You can reach me directly at ***********************.

   

  Sincerely,

  *******************************

  Risk Management and Patient Relations Specialist

  **********************

  **********************

  Customer response

  11/25/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  08/25/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Receieved billing statement from hannibal clinic statement date 8-9-22. Last patient payment on statement 7-21-22 = *****. I've always paid statements in full. This new statement lists 7 items. The last 4 items I agree to and have paid for. Dates for the last 4 items I paid fpr are 6-30-22, 7-22-22, 7-22-22, and 7-22-22. The first 3 listed are from dates 5-5-21, 7-22-21, and 9-2-21. These 3 total $43.80. I called Hannibal clinic yesterday and today. I called ******************** my insurance company ) both yesterday and today. Neither can explain to me why I'm being suddenly billed for service rendered a year ago. I'm refusing to pay until I get an acceptable answer. In addition ( to very late charges ) 2 of the three are identical claims.

  Business response

  08/26/2022

  Good Afternoon,

       I appreciate the opportunity to investigate your concerns. In review of visits in May, July and September of 2021, I was able to validate that claims were mailed to your insurance company in 2021. However, we never received verification they were received or processed. A new employee took over review of your open claims and rebilled them electronically to your insurance company in July, 2022. On 8/1/2022, your insurance company paid their portion of the visit and a statement was processed for the remaining balance on August 9, 2022. 

   

  We understand the frustration surrounding the delay in receiving a statement for services rendered in 2021 and sincerely apologize for any inconvenience this may have caused. Should you have further questions, I welcome the opportunity to speak with you. I can be reached at ***********************. 

  Sincerely,

  *******************************

  Risk Management and Patient Relations Specialist

  Blessing Corporate Services

  Customer response

  08/30/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  06/16/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I hadn't been in for a wellness visit in several years so I made an appt with my old primary care physician, **** *****, at Hannibal Clinic. I had been ill a month and a half prior and went back to Dr.***** after several years. I took some antibiotics and was better from that visit. With all the weird things going around these days and since I hadn't been to in for a wellness check-up in several years, and had recently reconnected with Dr *****, I asked my wife to make me an appt. So she called and made an appt, mentioning I had been in a month prior and, while feeling better, I wanted to have a normal check-up. I went in and had a blood panel completed, an EKG to test the heart, and an x-ray. Everything came back great, and I was very pleased to hear this! Through conversation with the doctor I let him know that I had heartburn frequently and as we spoke about how often, he thought it would be good to get a scope "to see what was going on in there". I agreed, and he referred me to an ear, nose, throat specialist to complete the exam. Since there was no diagnosis and everything else was more or less normal, I was prescribed omeprazole and sent on my way. Everything was fine until I received a letter saying I owed $507.68, never an itemized bill but a letter. I called to let them know that my insurance should cover pretty much everything except maybe the x-ray because the doctor did order that to be double sure from illness. I was told I owed it all because they misunderstood my wife while making the appt and put it in as a special "level 2" visit. I'm not sure why a follow up when I'm not actively sick, if it was mistakenly entered as such, would still be that much but was told they would check. I contacted them to follow up and was told I owed it all and they would not correct their mistake and code it correctly. I was told I can pay or "go to collection". I want this coded an billed correctly as a "wellness visit".

  Business response

  06/28/2022

  Consumer was seen in our facility for an office visit to address ongoing symptoms he was having.  As part of the office visit, labs, imaging, further testing and referrals to a specialist were made.  While the consumer claims he presented for a wellness visit, documentation of treatment, orders for further testing and specialist referral does not meet the definition of a wellness visit as follows.

  A wellness visit is a preventive service.  The "comprehensive" nature of the preventive medicine services reflects an age and gender appropriate history/exam and is not synonymous with the "comprehensive" examination required in evaluation and management of signs and symptoms.

  Preventive services also include include counseling/anticipatory guidance/risk factor reduction interventions which are provided at the time of the initial or periodic comprehensive preventive medicine examination.

  This has been thoroughly reviewed by a certified coder and compliance auditor and does not reflect AMA guidelines for a wellness visit.

  An itemized statement can be requested by contacting Patient Financial Services at ###-###-####.  Should you have further questions, please contact ****** ********* at ###-###-####, ext. 7214.

  Customer response

  06/28/2022

  Complaint: ********
  
  I am rejecting this response because:
  
  This “business” has been completely immoral and unethical and that’s quite disgusting when it comes to a business in charge of people’s health. They talk of the “comprehensive” nature of the visit when there was an EKG, blood panel, and X-ray. Real comprehensive and no diagnosis, new or old. Yet it wasn’t wellness? The business also refuses to even send an itemized bill and sends letters just stating an amount owed. It’s absolutely ridiculous and highlights the MANY problems with our for profit above all, extremely greedy huge conglomerates with all the admin mouths to feed that provide no health care or benefit to patients, like ****** ********* they mentioned in their response. They could’ve done the right thing here and re-billed the insurance for the proper wellness exam. Instead they’ve remained completely belligerent and will now have a permanent mark on there BBB record along with reviews as well. The business was unable to provide any real response to this case and no substantiation of their claim that it was not a wellness, all because they want more money from a patient. That is their guiding moral compass and main motivation, greed and profit. For anyone reading this being bullied by the greedy medical providers, stand up, file complaints, and call them out! 
  
  Sincerely,
  
  ****** *******

  Business response

  07/01/2022

  On behalf of Hannibal Clinic and the Blessing Health System, we sincerely apologize that the consumer was under the impression he was being seen for a wellness visit.  Based upon presenting symptoms an appropriate comprehensive examination, labs and imaging were completed.  In addition further diagnostic testing and referral to specialty care.  Unfortunately, treatment provided did not meet the criteria for billing as a wellness/preventative care visit.  We  have exhausted all avenues of investigating the consumer's concern and are unable to adjust the record or his balance.  The consumer at the time had a high deductible plan and the charges were applied to his deductible accordingly and transferred to the consumer's responsibility.

  An itemized statement can be requested by contacting Patient Financial Services at ###-###-####.  Should you have further questions, please contact ****** ********* at ###-###-####, ext. ****.

  Customer response

  07/01/2022

  Complaint: ********
  
  I am rejecting this response because. Hannibal Clinic can reduce the bill 50% and I will accept them taking at least half the responsibly for the miscommunication.
  
  
  
  Sincerely,
  
  ****** *******

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