![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforMuffler Shop
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I had an original transmission job that needed to be done. I turned it in on June 28, 2023 and whenever I called there, and I gave them the money the first day, $200.00. I asked how long it would take. She said July 11th and I went ahead and went with it. I called them on July 10th to make sure it would be ready to go. She said they didn**;t have it on the rack yet. I paid them to get the transmission on June 29th. So, I asked to talk to the manager and they said it should be done by Wed., July 12. When I drove it off the lot, my car was squeaking. I went right back up there. I said my car has got a squeak. The manager of the place and one of the workers (*****************) came out and pushed around on my car and said it seems like it was ? . They said let me **** it up and I said wait a minute this is going to cost me money. They told me what could be the problem, another $171. I already paid them over $2,000. It is still just as bad as it was before I took it there. Then they said this is what we can really do to fix this and showed me a bill for $600. **** said she would have *** call me tomorrow. Tomorrow came and went and I never got a call back from the manager - 3-5 days. As soon as you get in the car, it starts squeaking. It wasn**;t like this before I took it in to them. I would like the $171 back.Customer response
08/09/2023
This issue has been resolved with the business.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.