ComplaintsforGuardian Accounting Services LLC
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Complaint Details
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Initial Complaint
11/29/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I sis received my 2020 taxes, much later than anticipated. Received in September (extended and not completed in April as requested) but the income is not reported properly which is negatively affecting my real estate acquisition efforts. I've asked for the form 8825 revised and the taxes amended. I've been told these revisions were sent to me but they were not ever sent. I have proof of emails for many months requesting a phone call to find out if any forms were sent and to what email. I will print and scan these emails begging for communication, and for the amended form to be sent to me and **** ****** who is willing to help me, and I will also share the response or two that I did receive (no phone call or virtual call was accepted or scheduled) only received email promises to send, or she's working on it.... or claiming items were sent that were not. I'm getting no help and I'm losing opportunities and being denied for loans which is detrimental to my core business. I'm a single mom and business owner and I've put my trust in this business to help me with my taxes. This was NOT a holiday or Thanksgiving issue. This has been going on for weeks and I have witnesses, one of which is a banker who I referred to this accountant - regrettably.Business response
01/03/2022
I responded to this before and will respond again. Ms ******* has asked me to continue work for her even though I have ended and fulfilled our contract through 12.31. This was a passive aggressive attempt to bully me which is again why I have terminated our co tract effective 12.31. I have gone above and beyond for Ms *******.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.