ComplaintsforAuto World, Tire, and Auto

• Initial Complaint

  11/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello I called **** at Auto world and I advised I never got a break down of the Brakes..1st he yelled at me and said it's Monday morning.2nd he stated he did not put brakes on my car ...when I picked up the car he said **** sends the break down...on Monday November 6th I called he said they did not put breaks on my car ..He said I never brought the car back for the transfer case and he had a number for me of *** *** **** I advised not my number.I had a man put front brakes on in July .I was having plumbing issue at my home.The noise never sounded like brakes .I thought they were the old owners nephew. I went there when **** was the owner.i Asked for a call ,but everyone wants an email

  

  Business response

  12/01/2023

  The customer came in and she had some grinding sound in the center of the car and rear of the car.  We found front and rear brake issues and we also heard a driving noise later to be discovered.  Transfer case was bad.  We pulled a fluid sample and the sample has a lot of metal shavings.  Showed the customer the results.  Customer stated that she had a warranty and I called the warranty company they said they had to send a inspector out to inspect the vehicle but in the mean time the customer approved front and rear brakes not covered by the warranty company.  We showed the customer the repairs needed and she approved.  I explained to the customer that the brakes were not covered by the warranty company and she understood at that point.  We let her know when the inspector was coming and we would call her and have her bring the vehicle back up.  So, we did two days later and the phone number on the work ticket was not correct so I never got ahold of the customer.  When the customer called back that is when we received the correct number for her.  So, the transfer case never got inspected by the warranty company and I never heard from the customer for a while and then she called a couple weeks back and she started yelling at us.  She said that she did not brakes because her son said she did not and at the point I still did not know who she was.  So at that point I told her to hold on because it was Monday and I asked for her number to look up her ticket and she was still yelling at a level of being unreasonable so I disconnected the call.  I looked at the caller ID and got her number and looked up her work ticket customer did not bring the car back for the warranty company to complete that repair.  then I called her back or she called back and she was reasonable. Customer's big complaint was she did not have a receipt and I informed her that she can come and pick it up.  Customer stated that she ***** needed a payment which is a finance company because she believed we did not do brakes but we walked her out to her car personally to show her she did in fact need them and we did the brakes after she approved the work to be done.  I told her I could mail the invoice or she could come and get it.  Customer never came back to get the invoice.  I explained to the finance company that we take pictures of the repairs and we send them to the customer.  We do not want the customer to think that we took advantage of her.  Whatever I can do to make the customer at ease to let her know that the work was completed on her car.  

  Customer response

  12/01/2023

  **** did not give me pictures or a receipt. I never for any pictures when I called on November the 6th I said he never did any brakes on my car I would love to see the pictures he sis not even tell **** who financed  the brakes..I called he said your car is ready he told the receipt  goes to **** he showed me 1 brake Shue . I caught  a lyft  to get the car . When got there he said sign this .I said where is the receipt  he said call **** Finance. Then said we found something else .then asked where  is your husband that when I yelled an cursed I felt I had been beat. When I Called  Nov 6th he stated he did not do brakes he was waiting for me come back for the transfer case

  It took him 15 days to send a response to ****

   They do not have pictures that I am aware of..This is very hard to digest since covid and the losses we have taken. I HAVE CANCER YOU THINK I AM JUST GIVING AWAY MONEY .I HAVE 2 LOANS. PLUS CAR NOTE INSURANCE AND FOT HOOD WINKED GOD KNOWS KARMA IS SOMETHING 

  

  Business response

  12/05/2023

  We called earlier this week with consideration to the customer's concern. She keeps saying we don't have any pictures but I'm unsure what that means. We don't normally take pictures of anything unless it's an insurance claim. We walked out to show her the condition of the breaks while she was here. She approved the front and rear break work. There was a secondary concern that she may have had warranty coverage with the noise she heard in the transmission, but she never exercised the right to an inspection. She never brought the car back for the appointment we set with her warranty company. She's more than welcome to come up for her invoice since she keeps talking about no receipt. She keeps responding to the **** company but they have nothing to do with the repair. They're just a funder. In the letter she states I told her **** was responsible for sending her an invoice and I never told her that. I'm not sure where she's getting that from. She also states it took 15 days to respond with ****, but I didn't even know we had to respond to **** until we got the letter in the mail, and I responded to the letter the same day. We're concerned about her feelings. We did do front and rear end breaks and would be more than happy to show her if she wants to exercise the right to come view it. Anything that we can do to feel more secure about her purchase, we're willing to do. I believe the only way to do that is to have her come view the work. She can bring anyone she would to bring for her support. We're more than willing to work with her schedule. We will accommodate her inspection any time and any day that we're open.

• Initial Complaint

  11/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went up there to get my great aunt's car worked on. There were a couple of lights on in the dashboard. I needed to get her car inspected. Auto World told me I needed a gas cap. I bought one, but the lights were still on. They told me to bring it back to hook up to the diagnostic machine. They said they did a flush on the car. I paid $160. Then they car wouldn't start. Then they told me it was the belt. They gave me a loaner car. They told me the alternator and an oil leak. None of that was going on when I first brought it in. My father came up there. My father told them not to replace the timing chain. He told them to replace the alternator and an oil change. I paid $1200 for this. The same lights came on the next day. I took the car to a parts shop and they hook up the machine. The machine reported it was the timing chain. Auto World told me it wasn't the timing chain.

  

  Business response

  11/22/2022

  This customer is very hard to understand. One visit seeming understand vehicles potential issues and next completely oblivious to previous conversations. Customer was loaned a vehicle. Customers father came in because he does most of their work. After looking at the vehicle (which has a salvage yard engine) up in the air he could clearly see and agreed the oil pan had a hole in it and should be replaced as well as the alternator being locked up. He said he didn't have time to repair it and advised customer to have us make both repairs. Both repairs were made and vehicle was test driven to set monitors (at no charge) for emissions inspection. All necessary monitors set to pass emissions then just previous to inspection the check engine light came on. Customer was advised and agreed to bring back the following week so we could attempt another drive cycle for emissions inspection, again at no charge.

  Timing components are likely in poor condition due to customer driving with only 1 quart of oil in engine as that is all it had upon arrival. The customer was never told the timing system had no issues.

  
  

  
  

  ***** ********** 

  Auto World Tire & Auto

  Customer response

  11/22/2022

  Complaint: ********
  
  I am rejecting this response because: I came there to get a inspection done on my great aunt car so she could get plates. I asked them about the lights on the dashboard. They had the car for 5 hours for me to come back and it's 2 things wrong. They never fixed the problem I asked in the first place after they fixed or leak in the alternator. The car was driving perfectly fine until I bought it to them.  My dad asked them if the motor was not good do not do any more work on it that we would come and pick it up. They said it was not the motor and that's why we had the work done..  My great aunt put 1500 into a car they knew was going out. I have paperwork. They never fixed the problem. The lights are still on. She don't have money to go somewhere else. 
  
  
  
  Sincerely,
  
  *** ****

  

  Business response

  11/28/2022

  Obviously the bill was $1000 and NOT $1500. She has still not brought the vehicle back for us to attempt to get through emissions at no charge. We have gone WAY above and beyond on this.

  Customer response

  11/29/2022

  Complaint: ********
  
  I am rejecting this response because: I have paperwork of the amount they charged me for the work on my great aunt car. I asked for an inspection to be done on the court to get plates. They did work on the car that Thursday that Monday I returned for them to finish the work then I found out that it was the timing chain which includes the motor that was going out on the car I have the report about that as well. If they would have just told me that from the beginning I would have been happy with that I really do feel that nothing else was wrong on the car I feel like they just wanted extra money before the motor went out. As of today the lights are still on they're not going to go off unless I get the timing change done or get a new motor and they knew that. Once again I have all the paperwork even from the other place that let me know that it was the timing chain.
  
  
  
  Sincerely,
  
  *** ****

• Initial Complaint

  07/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  These guys have had my car for 3 months. They have been paid in full, said they fixed it, but it still had the same problem so I took it back. They said they would look at it again, but it has been sitting in the same spot for 3 months. I told them, finally, that they could give me my keys and my money, since they didn't actually fix it, and I would take it somewhere else. He said I could take the car but he is not returning the money I paid.

  

  Business response

  07/25/2022

  We would be more than happy to look deeper into the consumers car that is modified.  Family members have modified the vehicle.  The father and I worked on the vehicle the day before he had his complaint.  It is an internal harness.  We did everything complete.  He refuses to listen and has a temper that we will not condone.  We had his vehicle for less than 2 weeks before he exploded in our lobby.  If his father brings the vehicle to us, we can try to work with him. But we will not deal with the son.  We did what we were hired to do.  

  Customer response

  08/01/2022

  Complaint: ********
  
  I am rejecting this response because:
  The car has not been fixed, I want my money back.
  
  
  Sincerely,
  
  ******* *******

  Customer response

  08/04/2022

  I have taken the vehicle back to this business 5 times. My father and I do not trust this company to do any repairs professionally. I have been without my vehicle for months now due to their mechanic damaging my vehicle. I simply want the company to fix the vehicle at no cost to me or to refund the money I paid them for the repair. I should not have to wait even longer for a repair that should have been done months ago.

  Customer response

  08/19/2022

  08/19/2022: Mediator sent an email to the consumer requesting an update.

  08/22/2022: This is ******* *******. I'm calling on behalf to you a message about my complaint with the better business bureau. I do have documentation from February when they first worked on my car and I returned it for them to fix the idling issue and I also have received from my credit card statement showing how much I paid I was trying to reach you because I'm not real internet savvy. So if you could give me a call or email. Whatever let me know I could bring it to your office if necessary, just let me know thank you so much."

  08/23/2022: I did loose my temper with this company and my dad took over the communication with them to hopefully get this resolved, they had my vehicle for months and charged me over$1700.00 and to this day I can not drive it because it will not idol. I simply want them to provide me a refund so I can hire another shop  to professionally fix the issues with my vehicle.

  09/07/2022: Mediator responded to consumer text, requesting a mechanical report and estimate for the needed repairs he is seeking a refund for.
  

  

  Business response

  08/19/2022

  08/23/2022: We provided the repair that we were paid to do, the issues is due to modifications done by the consumer.
  

  09/06/2022: Mediator called the business, no answer, no voicemail.

• Initial Complaint

  02/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We took our Audi there to have it fixed for a leak and the engine light was on. They said they could fix it. They charged $3300. The next week the light came on again. They made the light go off. Then two weeks later it was on again. Then later, the heat wouldn't come on inside the car. We took it back again. They said they would look at it again.They said they needed a part which had to be ordered. Three times we have taken it back and now the coolant is leaking--it was the antifreeze. The light is still out. They used European antifreeze. They don't have the number of the part that is needed. Now they want $1800 to replace the part. He said we didn't have pay for the part but for the labor. They should have fixed right the first time. They made me get a credit card through them. We paid $700 by cash and put the rest on the credit card. Now the car is in worse shape than when we took it in.

  

  Business response

  03/10/2022

  Unfortunately there were three causes to the leaks. Our repairs were legitimate and improved the car. We went through all the problems for the check engine light. They contacted us back and said they were still losing coolant. We asked them to bring the car up and we put in a new thermostat at no charge. They contacted us again and the light came back on. They brought it back and we looked at it and gave them a loaner car again at no charge. In this assessment, we found a secondary hose behind the AC compressor causing a leak. In order to fix the leak on the Audi, the whole bumper, headlight, and radiator need to be taken off to expose front of motor to see if it is a fixable, replaceable, serviceable part. I did tell the consumer it would cost about $1800 for the repair. This vehicle has 243000 miles on it so repairs of this level are to be expected. The consumer wants a refund but again we did work that did fix issues on the vehicle and improve it. We have made every effort to address this situation and provided two services at no charge. We would be willing to work with the consumer on the labor charge for this repair to fix the third source of the leak. He can call me, ****, and I will be happy to work something out with him.
  

   

  Customer response

  03/21/2022

  I would like this complaint to be reopened.  On the attached bill, we were charged twice for the same thing.  We double checked our billing and they charged us twice for removal and replacement of an oil cooler; $854.50.  This was in addition to the $3300 they charged it. When we came in with the $3200, this was for everything outlined in the contract.  We brought it back 6 times and each time they said they will fix it, but they did not.  I look forward to hearing from you to resolve this matter.

  

  Business response

  04/04/2022

  Thanks for bringing this oversight to our attention. Had the customer brought this to our attention at the time we would have warrantied the repair / replacement of the oil cooler. The total for the oil cooler (parts, labor and tax) is $649.62 which we will be glad to issue a check to the customer for. Repair order ****** (total $864.50) has other items in addition to the oil cooler.

  
  

  Thank you,
  
  ***** ********** Auto World Tire & Auto

  

  Business response

  04/04/2022

  Customer is correct of being charged twice.  I reached out to the customer and we have the check for him.  He will be by this afternoon.  We want to keep our customers happy.  This complaint has been resolved.

  Customer response

  04/04/2022

  Complaint: ********
  
  I am rejecting this response because:

  Thank you for analogy the overcharge but now we need to address $3,200 or your guarantee warranty on Audi 

  We are willing to negotiate reasonable price or we will be satisfied with you fixing the car the correct way. We not out package to us 
  
  
  
  Sincerely,
  ****** * ****** ********

  

  Business response

  04/11/2022

  This consumer was overcharged on a repair, which we found to be our error and resolved immediately.  The mechanical issue has been inspected and addressed, we informed the consumer of our findings and determined that the new leak is not related to any work that has been previously repaired. This is a new issue that will require additional repairs that will be a separate ticket item. If any Audi certified repair shops identifies the issues to be part of the original repair we will gladly look and consider all options to resolve, however at this time our finding are as a new issue that will need to be addressed as a new ticket item.

  Customer response

  04/11/2022

  Complaint: ********
  
  I am rejecting this response because: This is not a new problem on the 2007 Audi and we paid you $3200 for same  service  twice  when your company run a fully diagnostics

  After filing with the BBB we discover the overcharge of $846.00 which the 2007  Audi which was  still under first warrant that you charge us for. You run a second diagnostic on the  2007 Audi and told us if we pay you $3200 all the problem we wear having would be resolve. After we pay the $3200 dollar the vehicle was still having the same problem  We brought the  2007 Audi back three days late with the same problem. Owner Barry check the  2007 Audi again and said, the vehicle was safe to drive and company will take care of problem

  We brought  2007Audi back four more  time with the same problem  all in the months timing and each time the owner said " we stand by our work and we was gracious enough to allow you to get it right in time matter. Vehicle is under 3 years warrant or 36, 000 mileage or we can take refund of $2500.38,  We will be satisfy customer with Auto World 

   

   

   
  
  Sincerely,
  
  ****** * ****** ********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩