ComplaintsforMulti Service Mechanics El Angel

• Initial Complaint

  01/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased an engine and paid them $2200 to have it installed. They installed it and when I picked it up, the owner told me "there are bad modules and they needed to be adjusted. We don't know much about Volkswagens or how to install the engine". I took it to a Volkswagen dealer and they told me this place did not have the proper tools to do the job and they bent valves when they put it in. They told me after I picked up the car and paid them that the motor would not start. I paid them $2200 and I still had to tow it to a dealership to have it checked out. If they did not know how to work on Volkswagens, whey did they accept my car and money.

• Initial Complaint

  09/03/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 8/28/2021, I took my vehicle to this business to add rear end oil and to provide a diagnostic. They did not do this job properly because they did not change the gasket which they should have done. They also did not do the diagnostic. I was charged a total for $204.93 which included a $6.00 fee to use a card. All they did was add oil. They did not do the diagnostic and they did not provide the diagnostic. They did not even test drive the car.

  Business response

  09/23/2021

  I, ***** ****, owner of Multiservice Mechanic Services, am notified of the complaint that Mr. ****** **** has presented against my business, recorded under the ID complaint (number) of ********.

  On my behalf, all I have to say is, we cannot give him a refund because we did the job that was requested by himself (he wrote it down on the sheet we provided him to fill out his personal information to be contacted by us once his vehicle was ready to be picked up).  My employees already spent time and effort.  They even had to figure out a way to remove the differential bolt without damaging it even more (since it looked like someone else tried to do the job but damaged the bolt threads).

  Gaskets aren't replace unless parts need to be opened up (to ensure proper sealing).  In this vehicle, we didn't have to open the differential case, therefore the gasket wasn't replaced - it wasn't even touched.

  At the shop, we have a "diagnostic fee" notice posted on the wall, which is visible to all customers.  We always charge our customers $35 for a scan check which of course includes decoding the car issues for them, and charge them $90 for a deep diagnostic which includes lifting the car to check suspension, engine leaks, or any other major issues - based upon customers comments (any unusual noises, hesitations on the vehicle, etc.).  Nonetheless, Mr. ****** didn't ask at any moment for a diagnostic, otherwise he would have requested it.

  Instead, Mr. ****** requested us to check the vehicle's drive shaft and specifically use 3 quarts of oil to fill out the differential case.  As a proof of the above, we have a copy of the customer's receipt, like I mentioned before.

  I would also like to add that when Mr. ****** picked up his vehicle, he raised his voice and aggravated one of my customers, after having a heated argument with his wife on the phone.  I apologized to my customer for Mr. ******'s reaction...

  Since then, Mr. ****** kept calling me over the phone to make offensive comments about my person and even mentioned that immigration was coming over to my place which I take as a racial comment because of my place of origin (Mexico).  As proof, I have a voicemail on my phone in which you can clearly hear Mr. ****** cursing me and repeating that racist comment about immigration coming over to my shop.

  For that reason, I blocked his phone number.

  If you need further information, please let me know.  I don't mind sending you this customer's receipt or the voicemail received.

  Thanks in advance for having the courtesy to hear our response.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩