ComplaintsforBommarito Ford

• Initial Complaint

  09/03/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I recently filed Bankruptcy and went to this car lot after they contacted me, to purchase a car. After purchasing a car, I was driving on the highway and the truck turned off, leaving me panicking on the highway trying to safely make it out of harm's way to the side of the road, the car was towed to the dealer and they kept it for a while and advised it was fixed, it has since happened about 4 more times, at this point I feel unsafe they have told me multiple times it was fixed for it to do the same thing I want a different vehicle, this is not my fault and has led to a horrible experience, and safety concerns

  Customer response

  09/10/2024

  I am adding more information because due to the issues with the vehicle it has caused me financial issues and use of my personal time at my job.  I get a response of caring when I am in the dealership on the ***** side until it is time to help me.  Then everyone gets amnesia and can't do anything to help me.  I have an appointment not with my doctor due to the anxiety of driving this vehicle and stress due to the lies and lack of assistance.  I am so very disappointed with ****!!! I have NEVER had such a BAD and Disrespectful experience. I have used over 8 hours of personal time off at work due to ****************** in *********, ***  Still NOTHING!!!!! 

  

  Business response

  09/17/2024

  This complaint has been amicably resolved.  The consumer's vehicle has been repaired and returned to her.  We also offered her $400 goodwill assistance for her inconvenience. Thank you for bringing this to our attention.

  Customer response

  09/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  The ****************** has been amazing!  My issue was with the ***************** but due to the efforts from the ****************** this has been resolved.

  I want to thank the Sales Manager *** for his understanding, concern and honesty!!!
  
  Sincerely,
  
  ***************************

• Initial Complaint

  09/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a 2016 **** Focus which I have been having issues with, constantly buying parts for and it hasn&#**;t fixed the issue. I brought it back to the dealer to do a diagnostic and the traction light kept coming on and it didn&#**;t start. ******, a rep, said that I need a transmission control module. I told him the traction is why the car keeps turning off. They said they had to push the car in and they had to push it and it was never out of gas. I brought gas to them and then they couldn&#**;t find the keys to my car. My car had gas in it already. He said I need a transmission control module and it would cost over $1,000 but they worked with me to bring the price down. How could they tell it was a transmission control module if they were not test driving the car? The total to have my vehicle fixed was $7,988.00. Now I am out of $1,000 and my car is still not running and doing the same thing. I would like a refund of the money I paid to them for repair.

  

  Business response

  09/17/2024

  We communicated the following information to consumer on this date:

  The issue the consumer is experiencing is a known product failure on the **** Focus.  We recommend that consumer contact ****************** customer service and request financial assistance for replacement of the TCM.  Their number is **************.  **** did extend the coverage at no cost to the owner on most for the **** Focus models until June 30, 2025.  Unfortunately, **** did not include consumer's VIN for coverage under the ***************** Bulletin 14M02 (a copy of bulletin was provided to consumer).  **** will open a case and hopefully offer reimbursement.  We request that the consumer provide our service manager, *** *******, the case number so we can remain involved and assist where needed.

  Thank you.

   

   

  Customer response

  09/26/2024

  I contacted the number provided and it was for a medical company. Please provide the correct number. 

  

  Business response

  09/26/2024

  Our apologies - the correct phone number for **** is **************.

  Please contact *** ********, service manager, and let him know how your conversation goes.  Thank you.

   

• Initial Complaint

  02/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I trusted Bommarito Ford to repair my deceased Son's vehicle, which didn't and still doesn't start. I was told it was due to the wiring, but was also charged for a new battery. Which I didn't agree because a new battery was placed prior to having his vehicle towed there. Second part of this problem is that I noticed that his radio wasn't working before I drove off. I went back inside and spoke with the Service Manager. He immediately took defense, without looking into the problem. Not only is this matter sentimental, but this place ripped me off!

  

  Business response

  02/07/2024

  We are unable to find any records in our system with the name ***********************.  Please provide more information so we can research and respond.  Thank you.

  Customer response

  02/13/2024

  ...........................................................

  

  Business response

  02/13/2024

  We are unable to find any records in our system with the name ***********************.  Please provide more information so we can research and respond.  Thank you.

  

  Business response

  02/14/2024

  We attempted to contact the customer via telephone; however, the number she provided *************) is to a law firm, ******* and ****** Personal Injury Lawyers.  We would like the opportunity to discuss the matter in order to reach an equitable resolution.

  Customer response

  03/08/2024

  Complaint: 21255318
  
  I am rejecting this response because:  The correct phone number is on the invoice.  It's the same number Bommarito reached me at throughout this process. 
  
  
  
  Sincerely,
  
  ***********************

  Customer response

  04/08/2024

  Hello,

  I spoke with a supervisor with BBB this past week.  I informed him that there's no contact phone number where I can be reached.  Unfortunately, email is the best way to contact me.  He was beyond rude and I'm not confident that this information was updated to my claim.

  Customer response

  04/22/2024

  Please call me at ************ for mediation. 

  Customer response

  07/17/2024

  7/17/2024 PE  Mediation:  reached out to ****, the consumer by phone; left vm.  Emailed her and asked about her desired resolution and asked for a call back.

  Customer response

  07/22/2024

  7/17/2024 PE  Mediation:  reached out to ****, the consumer by phone; left vm.  Emailed her and asked about her desired resolution and asked for a call back.

  Customer response

  07/23/2024

  7/23/2024 PE  Short conversation with consumer, ****.  She asked if she could call back.

  Customer response

  07/24/2024

  7/24/2024 PE:  Spoke with the consumer, ****.  The car had a new battery but it was replaced anyway.  There was additional wiring work that was done and now the car is not working.  She is seeking a $900 refund.

  

  Business response

  07/24/2024

  7/24/2024 PE:  Emailed ***** letting him know that the complaint has moved to mediation.  The consumer is seeking $900 refund for a battery that didn't need to be replaced and wiring that is causing issues with the car.  Asked for a response either by phone or email.

  

  Business response

  07/29/2024

  7/29/2024 PE  Attempted to leave a vm for complaint handler to follow up last week's email.  His mailbox is full.  Called back.  They directed me to another person, *****, and I left a detailed message for her to give to ***********************.  Provided my name and direct dial phone number.  Requested call back.

  

  Business response

  07/30/2024

  7/30/2024 PE  Returned a call from yesterday to ***************************.  Left a message including my name, direct dial phone number.  Requested call back.

  

  Business response

  08/07/2024

  We wish to respond to consumer's concerns regarding her 2011 **** Fusion SE with ******* miles:

  Repair Order 688178
  

              Vehicle had branded title when customer purchased vehicle. Definition of branded title:indicates that a car was once declared a total loss or comes with some other major problem.
              On 9/14/23, Bommarito Ford diagnosed customers no start concern. Found circuit breaker on positive battery post bad. Replaced circuit breaker, reset battery monitoring system. Load test battery and charged.Vehicle started with no concerns.
              9/22/23 - Vehicle sat for 8 days and battery discharged. Load test battery and recommend to replace. Customer approved to replace battery. Replaced battery and confirm vehicle starts.
              9/26/23  - Customer picked up vehicle and it started with no issues.
              Note:  Customer stated vehicle battery was new.  However, according to Carfax: battery was replaced 1/18/19 at ******* in *********, ***Battery was over 4 years old.  Please see attached CarFax report.  

  If consumer would like to return with the vehicle, we will diagnose at no charge.  Thank you for bringing this to our attention.

   

  

  Business response

  08/07/2024

  We wish to respond to consumer's concerns regarding her 2011 **** Fusion SE with ******* miles:

  Repair Order 688178
  

              Vehicle had branded title when customer purchased vehicle. Definition of branded title:indicates that a car was once declared a total loss or comes with some other major problem.
              On 9/14/23, Bommarito Ford diagnosed customers no start concern. Found circuit breaker on positive battery post bad. Replaced circuit breaker, reset battery monitoring system. Load test battery and charged.Vehicle started with no concerns.
              9/22/23 - Vehicle sat for 8 days and battery discharged. Load test battery and recommend to replace. Customer approved to replace battery. Replaced battery and confirm vehicle starts.
              9/26/23  - Customer picked up vehicle and it started with no issues.
              Note:  Customer stated vehicle battery was new.  However, according to Carfax: battery was replaced 1/18/19 at ******* in *********, ***Battery was over 4 years old.  Please see attached CarFax report.  

  If consumer would like to return with the vehicle, we will diagnose at no charge.  Thank you for bringing this to our attention.

   

  

  Business response

  08/07/2024

  We wish to respond to consumer's concerns regarding her 2011 **** Fusion SE with ******* miles:

  Repair Order 688178
  

              Vehicle had branded title when customer purchased vehicle. Definition of branded title:indicates that a car was once declared a total loss or comes with some other major problem.
              On 9/14/23, Bommarito Ford diagnosed customers no start concern. Found circuit breaker on positive battery post bad. Replaced circuit breaker, reset battery monitoring system. Load test battery and charged.Vehicle started with no concerns.
              9/22/23 - Vehicle sat for 8 days and battery discharged. Load test battery and recommend to replace. Customer approved to replace battery. Replaced battery and confirm vehicle starts.
              9/26/23  - Customer picked up vehicle and it started with no issues.
              Note:  Customer stated vehicle battery was new.  However, according to Carfax: battery was replaced 1/18/19 at ******* in *********, ***Battery was over 4 years old.  Please see attached CarFax report.  

  If consumer would like to return with the vehicle, we will diagnose at no charge.  Thank you for bringing this to our attention.

   

  

  Business response

  08/07/2024

  We wish to respond to consumer's concerns regarding her 2011 **** Fusion SE with ******* miles:

  Repair Order 688178
  

              Vehicle had branded title when customer purchased vehicle. Definition of branded title:indicates that a car was once declared a total loss or comes with some other major problem.
              On 9/14/23, Bommarito Ford diagnosed customers no start concern. Found circuit breaker on positive battery post bad. Replaced circuit breaker, reset battery monitoring system. Load test battery and charged.Vehicle started with no concerns.
              9/22/23 - Vehicle sat for 8 days and battery discharged. Load test battery and recommend to replace. Customer approved to replace battery. Replaced battery and confirm vehicle starts.
              9/26/23  - Customer picked up vehicle and it started with no issues.
              Note:  Customer stated vehicle battery was new.  However, according to Carfax: battery was replaced 1/18/19 at ******* in *********, ***Battery was over 4 years old.  Please see attached CarFax report.  

  If consumer would like to return with the vehicle, we will diagnose at no charge.  Thank you for bringing this to our attention.

   

  

  Business response

  08/07/2024

  We wish to respond to consumer's concerns regarding her 2011 **** Fusion SE with ******* miles:

  Repair Order 688178
  

              Vehicle had branded title when customer purchased vehicle. Definition of branded title:indicates that a car was once declared a total loss or comes with some other major problem.
              On 9/14/23, Bommarito Ford diagnosed customers no start concern. Found circuit breaker on positive battery post bad. Replaced circuit breaker, reset battery monitoring system. Load test battery and charged.Vehicle started with no concerns.
              9/22/23 - Vehicle sat for 8 days and battery discharged. Load test battery and recommend to replace. Customer approved to replace battery. Replaced battery and confirm vehicle starts.
              9/26/23  - Customer picked up vehicle and it started with no issues.
              Note:  Customer stated vehicle battery was new.  However, according to Carfax: battery was replaced 1/18/19 at ******* in *********, ***Battery was over 4 years old.  Please see attached CarFax report.  

  If consumer would like to return with the vehicle, we will diagnose at no charge.  Thank you for bringing this to our attention.

   

  

  Business response

  08/07/2024

  We wish to respond to consumer's concerns regarding her 2011 **** Fusion SE with ******* miles:

  Repair Order 688178
  

              Vehicle had branded title when customer purchased vehicle. Definition of branded title:indicates that a car was once declared a total loss or comes with some other major problem.
              On 9/14/23, Bommarito Ford diagnosed customers no start concern. Found circuit breaker on positive battery post bad. Replaced circuit breaker, reset battery monitoring system. Load test battery and charged.Vehicle started with no concerns.
              9/22/23 - Vehicle sat for 8 days and battery discharged. Load test battery and recommend to replace. Customer approved to replace battery. Replaced battery and confirm vehicle starts.
              9/26/23  - Customer picked up vehicle and it started with no issues.
              Note:  Customer stated vehicle battery was new.  However, according to Carfax: battery was replaced 1/18/19 at ******* in *********, ***Battery was over 4 years old.  Please see attached CarFax report.  

  If consumer would like to return with the vehicle, we will diagnose at no charge.  Thank you for bringing this to our attention.

   

  Customer response

  08/28/2024

  I had both a death in the family and recently I have been in the hospital. I would like to continue on with this complaint please.

• Initial Complaint

  01/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Oct 23, 2023 I purchased a new **** Escape from Bommarito Ford. Multiple times the car has experienced a computer malfunction and automatically slowed down towards a stop on the Interstate Highways. I had to pull to the shoulder of the freeway putting myself and other drivers at risk. I have taken the car for repair to Bomarrito 3 times (and the car is currently at their dealership) but they have been unable to repair the car. **** Motor Co sent a "service bulletin" on this vehicle acknowledging the problem and hopes for a repair answer by late March, ****. The car is unsafe to drive. I requested to return the car under the Lemon Law, but have been denied by **** Motor Co. The case number with FOMOCO is CAS-********

  

  Business response

  01/19/2024

  Our Service Manager spoke to consumer via telephone on 1/18/2024.  Manager explained that this is a vehicle warranty issue with ******************* but Bommarito understands his concern and will certainly assist him with the repair process.  Consumer is correct in that **** engineering is currently developing a fix.  In the meantime, we have reached out to our ********** Service Engineer for more detail on the repair and the pending *************** Message.  Additionally, on day 30 of downtime, we will request loan payment from **** on behalf of consumer.  Consumer is currently driving a Bommarito loaner vehicle.  We will continue to assist the consumer as a repair is determined.

  Customer response

  01/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  11/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchase a 2022 **** Bronco from Bommarito in the Spring of 2021. Approximately 6 months later, I received a recall notice stating that the car's windshield was not installed correctly and warned that it could pop off if I was in a collision. I immediately set an appointment to have this resolved at the dealership. When I arrived for my appointment, the dealer service rep said they had no record of my apt there and that I'd have to go to the ********* center across the street to have the problem fixed. At the collision center, I was again told that they had no record of my appointment and that they were very busy working on other recalls of the same nature for **** Mavericks, Broncos and Bronco Sports as it was a known issue and **** made the decision to keep making cars with the windshield problem and to take care of it as a recall later. The ********* center rep took my info and said they'd call when they had an opening.After not hearing anything for several months, I tried calling the service center again and no one picked up after many, many attempts. I ended up texting the salesman I purchased the car from and he said he'd look into it. I heard back from him later that day with the heads up that I'd be getting a call from the collision center. It's now a year later and I never heard from anyone. **** as a company is a joke and I'll never buy another product from them. I would like the windshield recall completed, so I'm hoping BBB can help. Let me know what else you need from me.

  

  Business response

  11/16/2023

  We have been in contact with the consumer and scheduled an appointment for 11/27 to have his windshield recall completed.  We apologize for any miscommunication or delay in contacting consumer.  Thank you for bringing this to our attention.

• Initial Complaint

  10/26/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  This is in regard to the 10 year, ******* mile warranty - my rear end in my truck went bad and the bill was $3,200.00, they told me the warranty was void because I changed the air filter in my truck. They said everything has to be done by an authorized dealer. They told me that I signed the contract on that extended warranty that they gave me. The salesman signed it, I did not sign it, I did not read the fine print. The air filter has no control over the rear end of my truck. They did help me pay for some of it but I still ended up paying the rest of it. I paid $750.00. This is a scam to me, to me this warranty is a scam. They should honor their contract and pay for all the work done on the truck.

  

  Business response

  10/31/2023

  We have been in contact with consumer and provided him with a one time goodwill gesture of $470.72.  Consumer responsible for deductible.  We apologize for any confusion regarding the warranty terms and appreciate you bringing this to our attention.

  Customer response

  12/07/2023

  They answered my complaint and I am satisfied with this.  

  Customer response

  12/14/2023

  They resolved my complaint.

• Initial Complaint

  07/24/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On July 8th, I purchased a new **** Explorer where I asked that the sales tax be included in the total cost of the car that would be financed, and the salesman *** assured me that he would "get me all squared away." Two weeks later, I received the letter from the state stating that I owe $3800 dollars for sales tax. When I called back to the dealership to correct their error and ask why my request had been ignored, I was told by the salesperson that he didn't hear me and that there was nothing that could be done outside of refinancing the car at higher APR that's double what I currently have. Now, I'm struggling to find the thousands of dollars to pay this bill. This was a completely unforeseen, unplanned emergency purchase, and feel like I was ignored and lied to. I was stranded out-of-state as my vehicle had given out while on vacation, and I needed to get my family back home.

  

  Business response

  07/31/2023

  We reached out to the customer and offered to recontract with the sales tax included.  Customer agreed.  We apologize for any miscommunication at time of sale and thank the customer for his patience and understanding.

  Customer response

  07/31/2023

  I have accepted the proposal set forth from the business and this situation has been resolved. 

  Customer response

  08/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  06/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 6/7 I took my 2012 **** F150 into Bommarito Ford (********************************************************) for service. During the maintenance, the driver's side front door was damaged. The damage was noted in the receipt / invoice. I was told the dealership would repair the damage at no cost to me, but I haven't been able to get the dealership to schedule the repair. I've contacted the service department on 6/8, 6/14, 6/15 and 6/16 but still have been unable to get the repair scheduled. I've been told by the Bommarito service department that they will contact auto body repair department / facility to schedule the work, but I have not been called back even after repeated attempts over the last two weeks. At this point, I feel I should be able to take my vehicle to a repair facility of my choosing, and Bommarito should pay for the repairs.

  

  Business response

  06/20/2023

  We have been in contact with consumer and apologized for the delay in responding.  Repair to consumer's car is now scheduled to begin 6/27/2023.   We will provide consumer with a loaner vehicle while hers is being repaired.

  Thank you for bringing this matter to our attention.

  Customer response

  06/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  04/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing this complaint to bring to your attention the unsatisfactory service that I received at Ford Bommarito during my visit on 3/10/23. I had scheduled an oil change and "the works" package service for my vehicle, and during this appointment, I experienced damage to my car that was caused by the service staff. When I left the service appointment, I didn't notice anything unusual. The next day, as I was stopping at a red light, I suddenly noticed that the seat control panel cover had rolled under my brake pedal. Upon further inspection, I discovered that the covers were both broken. As I examined the car more closely, I also noticed tool marks and scratches around the Ford emblem on my rims, which appeared to have been caused by the tire rotation tool." I was appalled by the damage done to my car, particularly because I entrusted it to Ford Bommarito for servicing. To make matters worse, the cost of the oil change was 56.67% higher than the amount I usually pay ($94.45), and the service took an excruciatingly long time to complete, which was unexpected and inconvenient. After leaving a Google review, I was asked to provide further details about the incident and send pictures. I was assured that the matter would be escalated to upper management, but it has been months, and I have not heard back from the Customer Care representative. I attempted to contact the Service Director, **** *******, to discuss the matter further, but he was out of the office, and I did not receive a call back. While I understand that accidents can happen, I find it unacceptable that their service staff caused damage to my vehicle and failed to take accountability for it. Furthermore, the lack of communication and follow-up on this matter is extremely unprofessional and considerably frustrating. I expect a prompt and satisfactory resolution to this issue, including the repair of my seat control panel covers and rims at no cost to me. I also request that they take appropriate measures to ensure that such incidents do not happen to other customers in the future.

  

  Business response

  04/26/2023

  We were in contact with consumer via email on 3/27/2023 but have not received a response from her.   

  At that time, we informed her that we had reviewed her vehicle history and determined that the damage she is noticing is from years of servicing (8 years/91,000 miles), not a single visit.  As a result, we are unable to assist with repairs.

  Thank you for bringing this to our attention.

  Customer response

  04/29/2023

  Complaint: ********
  
  I am rejecting this response because: They've failed to address my concerns adequately. Their claim that the issue is due to wear and tear is unfounded and unsubstantiated. Furthermore, I have not received any communication from Bommarito, and my car has not been serviced by them in years. I have always entrusted the maintenance of my vehicle to ******** Ford, so the suggestion that Bommarito has anything to do with it is baseless and misleading.While it is true that my car has 91,000 miles, it is important to note that all maintenance issues have been handled exclusively by ******** Ford until my recent oil change visit. It was during this visit that the damage occurred, and I firmly believe that it is the responsibility of the servicing company, Bommarito, to rectify the situation. 

  
  Sincerely,
  
  ********** *****

• Initial Complaint

  02/25/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a 2019 Ford F-150` on Saturday, December 3, 2022. It had a severally on CHIPPED IN TWO PLACES. WINDSHEILD and I was promised via a Dealer "I Owe You". replacement. I have called the Dealership 7 times and spoke with the Service Department. I was promised a to call me back to schedule the replacement. No one has ever called me The Crack is now an eighteen inch crack in addition to the two cracks. I need help in getting this resolved, please.

  

  Business response

  03/07/2023

  We have been in contact with consumer and have scheduled an appointment for a new windshield installation on Tuesday 3/7/2023 at no charge to consumer.  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩