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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/09/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Hello , There was an agent from ******* knocked my door and was trying to explain me a better internet connection than the current one lm using and I felt its a good one to choose. He created an account for me mentioned it is free of charge until I decide and activate to use the service and he assured that he will send a device or something which never happened. After a few months I have received a bill from ******* and I did not pay. Reason for that ignorance was I never activated the account and never used any service. I have got a second bill penalty and I tried to call ******* and they mentioned it will be voided later which did not happen. I have called ******* again and disputed the charge. I have recently got a letter from credit control LLV saying I need to pay the amount now. I tried to call them and explain and the lady who I was on call with was not at all helpful and not listening to me and forcing me by asking multiple time how Im I paying? I called her to get a resolution but she kept insisting me to pay. That person who created an account for me clearly lied to me and I was not aware this until later steps. Why should a customer pay for someones mistake.
Business response
07/12/2024
We are in receipt of the complaint from ***********************************,forwarded to our office through the portal on July , 2024. Upon receipt of your correspondence, we documented this complaint and forwarded a copy to our client, *******.
In reviewing our file, we find that the account was placed with our office on March 17, 2024, at which time our initial communication was sent to the consumer notifying them of our representation. Our records reflect a verbal dispute was received from the consumer on July 9, 2024, which was escalated to the current creditor for further investigation. Credit Control has provided the monthly billing statements for the consumer to review.
It should be noted that Credit Control is not the current or historical owner of the account subject to this complaint. The account in question was placed with Credit Control for third-party collection services only. Credit Control is not a data furnisher for the account subject to the complaint and has not reported it to any consumer reporting agency. In response to the consumers dispute,our office has ceased its collection efforts with regard to this account.
If the consumer has any questions or needs further assistance from Credit Control, she can contact ***********************, Director of Operations for Credit Control, LLC at ************. Additional inquiries regarding the consumers dispute of this account should be directed to the creditor, ******* at **************.
Initial Complaint
07/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Credit Control LLC has placed an account on my ********************** report that I have no knowledge of. I refuse to pay this debt and I do not owe it. I am not liable for the debt at Credit Control LLC and I do not have a contract.Business response
07/08/2024
We are in receipt of the complaint from *************************,forwarded to our office through the portal on July 1, 2024. Upon receipt of your correspondence, we documented this complaint and forwarded a copy to our client, LVNV Funding, LLC.
In reviewing our file, we find that the account was placed with our office on April 10, 2024, at which time our initial communication was sent to the consumer notifying them of our representation. The consumers dispute has been escalated to the current creditor for review and response. This complaint is the first notice Credit Control has received regarding a dispute or request for validation from the consumer.
Further, it should be noted that Credit Control is not the current or historical owner of the account subject to this complaint. The account in question was placed with Credit Control for third-party collection services only. Credit Control is not a data furnisher for the account subject to the complaint and has not reported it to any consumer reporting agency. Our office has ceased its collection efforts with regard to this account.
If the consumer has any questions or needs further assistance from Credit Control, she can contact ***************************, Vice President of Operations for Credit Control, LLC at ************. Additional inquiries regarding the consumers dispute of this account should be directed to the creditor, LVNV Funding, LLC at ************.
Initial Complaint
07/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received an email from Credit Control LLC stating they are trying to collect a debt that I owe to LVNV Funding LLC, and that it was for an account with Jcpenney from ************************************ in 2001. I have no clue what they are speaking about. Even if I had an account with them, the statute of limitations for debt in ***** is four years, as stated in Section ******* of the Texas Finance Code. They need to not contact me again and remove any negative on my credit report.Business response
07/08/2024
We are in receipt of the complaint from *************************,forwarded to our office through the portal on July 1, 2024. Upon receipt of your correspondence, we documented this complaint and forwarded a copy to our client, LVNV Funding, LLC.
In reviewing our file, we find that the account was placed with our office on June 6, 2024, at which time our initial communication was sent to the consumer notifying them of our representation. The consumers dispute has been escalated to the current creditor for review and response. This complaint is the first notice Credit Control has received regarding a dispute or request for validation from the consumer.
Further, it should be noted that Credit Control is not the current or historical owner of the account subject to this complaint. The account in question was placed with Credit Control for third-party collection services only. Credit Control is not a data furnisher for the account subject to the complaint and has not reported it to any consumer reporting agency. Our office has ceased its collection efforts with regard to this account.
If the consumer has any questions or needs further assistance from Credit Control, she can contact ***************************, Vice President of Operations for Credit Control, LLC at ************. Additional inquiries regarding the consumers dispute of this account should be directed to the creditor, LVNV Funding, LLC at ************.
Initial Complaint
06/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with ***** ********** N. A. I do not have a signed contract with Credit Control, LLC that binds me to this collection. They did not provide me with the original contract as I requested.Business response
06/28/2024
We are in receipt of the complaint from *****************************,forwarded to our office through the portal on June 26, 2024. Upon receipt of your correspondence, we documented this complaint and forwarded a copy to our client, ***** Fargo.
In reviewing our file, we find that the account was placed with our office on January 24, 2024, at which time our initial communication was sent to the consumer notifying them of our representation. The consumers dispute has been escalated to the current creditor for review and response. This complaint is the first notice Credit Control has received regarding a dispute or request for validation from the consumer.
Credit Control LLC is not the current or historical owner of the account in question, which was placed in our office for third-party collection services only by our client, ***** Fargo. With regard to the consumers credit bureau dispute, Credit Control is not a data furnisher for the account subject to the complaint and has not reported it to any consumer reporting agency. Please note, Credit Control does not have the authority to amend or delete any tradeline for which we are not the data furnisher, including the tradeline reported by ****************. Our office has ceased its collection efforts with regard to this account.
If the consumer has any questions or needs further assistance from Credit Control, he can contact *********************** , Director of Operations for Credit Control, LLC at ************. Additional inquiries regarding the consumers dispute of this account should be directed to the creditor, ***** Fargo at **************.
Initial Complaint
06/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with CREDIT CONTROL LLC. I do no have a contract with collection agency they did not provide me with the original contract upon asking.Business response
06/27/2024
We are in receipt of the complaint from ***********************,forwarded to our office through the portal on June 24, 2024. Upon receipt of your correspondence, we documented this complaint and forwarded a copy to our client, ********
In reviewing our file, we find that the account was placed with our office on December 28, 2023, at which time our initial communication was sent to the consumer notifying them of our representation. The consumers dispute has been escalated to the current creditor for review and response. This complaint is the first notice Credit Control has received regarding a dispute from the consumer.
Credit Control LLC is not the current or historical owner of the account in question, which was placed in our office for third-party collection services only by our client, ******** With regard to the consumers credit bureau dispute, Credit Control has initiated a request to delete the tradeline reported by Credit Control and will no longer report this account to the ********************** bureau. Please note, Credit Control does not have the authority to amend or delete any tradeline for which we are not the data furnisher, including the tradeline reported by ******** Our office has ceased collection in regard to this account.
If the consumer has any questions or needs further assistance from Credit Control, he can contact *********************** , Director of Operations for Credit Control, LLC at ************. Additional inquiries regarding the consumers dispute of this account should be directed to the creditor, ******* at ************.Initial Complaint
06/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with CREDIT CONTROL LLC . I do not have a contract with CREDIT CONTROL LLC, they did not provide me with the original contract as i requested.Business response
06/25/2024
We are in receipt of the complaint from ***********************,forwarded to our office through the portal on June 24, 2024. Credit Control is unable to locate an account with the information provided by the consumer. To accurately respond to the consumers complaint, and prevent unauthorized disclosure of account data,we need additional identifying information from the consumer to locate the account subject to the complaint and confirm the consumer is the authorized account holder.Initial Complaint
06/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with Allstate Fire Casualty, I do not have a contract with Credit Control Services, In, the did not provide me with the original contract as I requested.Business response
06/25/2024
This complaint should have been directed to Credit Control Services. Credit Control LLC does not collect on accounts for AllState and has no affiliation with Credit Control Services, despite any similarity in our business names.Initial Complaint
06/21/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with SYNCB/CARE CREDIT, I do not have a contract with Credit Card Solutions. They did not provide me with original contract as I requested.Business response
06/27/2024
We are in receipt of the complaint from *******************************,forwarded to our office through the portal on June 21, 2024. Upon receipt of your correspondence, we documented this complaint and forwarded a copy to our client, ***************
In reviewing our file, we find that the account was placed with our office on January 28, 2024, at which time our initial communication was sent to the consumer notifying them of our representation. The consumers dispute has been escalated to the current creditor, for review and response. This complaint is the first notice Credit Control has received regarding a dispute or request for validation from the consumer.
Further, it should be noted that Credit Control is not the current or historical owner of the account subject to this complaint. The account in question was placed with Credit Control for third-party collection services only. Credit Control is not a data furnisher for the account subject to the complaint and has not reported it to any consumer reporting agency. Please note, Credit Control does not have the authority to amend or delete any tradeline for which we are not the data furnisher, including the tradeline reported by *************** Our office has ceased its collection efforts with regard to this account.
If the consumer has any questions or needs further assistance from Credit Control, she can contact *************************, Director of Operations for Credit Control, LLC at ************. Additional inquiries regarding the consumers dispute of this account should be directed to the creditor, ************** at ************.
Initial Complaint
06/20/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Receive a collection letter from Credit Control, LLC for debt that does not exist. Multiple attempts to reach this company without success.Credit Control, LLC ************************************************** www.credit-control.com Reference # ******** Letter return address: CSCRCT03 *******************************Business response
06/27/2024
We are in receipt of the complaint from ***************, forwarded to our office through the portal on June 20, 2024. Upon receipt of your correspondence, we documented this complaint and forwarded a copy to our client, LVNV Funding, LLC.
In reviewing our file, we find that the account was placed with our office on June 6, 2024, at which time our initial communication was sent to the consumer notifying them of our representation. The consumers dispute has been escalated to the current creditor for review and response. This complaint is the first notice Credit Control has received regarding a dispute from the consumer.
Further, it should be noted that Credit Control is not the current or historical owner of the account subject to this complaint. The account in question was placed with Credit Control for third-party collection services only. Credit Control has ceased its collection efforts with regard to this account.
If the consumer has any questions or needs further assistance from Credit Control, he can contact ***************************, Vice President of Operations for Credit Control, LLC at ************. Additional inquiries regarding the consumers dispute of this account should be directed to the creditor, LVNV Funding, LLC at ************.
Initial Complaint
06/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Romaudio ******* ***************************************************************** **************************** ********** 06/19/2024 Credit control llc **************************************************** Subject: Goodwill Request for Removal of Collection Account Dear ********************** I hope this letter finds you well. I am writing to request your understanding and assistance regarding a collection account that is currently listed on my credit report. The account in question was originally opened with navy federal. I would like to express my sincere regret for the circumstances that led to this account being sent to collections. Unfortunately, during that period, I was experiencing job loss and These unforeseen challenges made it difficult for me to maintain my financial obligations.Since then, I have taken significant steps to improve my financial situation and ensure that all my debts are paid promptly. I have settled the debt associated with this account in full, as reflected in your records. My credit report currently reflects this payment; however, the collection entry continues to negatively impact my credit score.I am earnestly requesting your goodwill in removing this collection account from my ********************** report as a gesture of goodwill. I believe that this action would reflect positively on both of us and help me continue to build a stronger financial future. I have been a loyal customer to ******************************************* and I sincerely hope to continue this relationship on a positive note.I understand that this request is unusual, but I am hopeful that you will consider it given the circumstances and my effort to rectify my financial standing. If any additional information or documentation is required, please do not hesitate to contact me at ********** or at **************************** Thank you very much for your time and consideration. I look forward to your favorable response.Sincerely,Romaudio *******Business response
06/26/2024
We are in receipt of the complaint from Romaudio *******,forwarded to our office through the portal on June 19, 2024. Upon receipt of your correspondence, we documented this complaint and forwarded a copy to our client, Navy Federal Credit Union.
In reviewing our file, we find that the account was placed with our office on August 24, 2023, at which time our initial communication was sent to the consumer notifying them of our representation. A review of our records confirms the consumer entered into a multi-payment settlement arrangement for the account subject to the complaint. On March 26, 2024, upon clearance of the consumers settlement funds, Credit Control issued a settlement letter confirming funds in the amount of $5,307.50 were received and the account was considered resolved. The settlement was reported to the creditor of record, and the account was subsequently closed in our office and returned to the client on April 4, 2024.
It should be noted that Credit Control is not the current or historical owner of the account subject to this complaint. The account in question was placed with Credit Control for third-party collection services only. Credit Control is not a data furnisher for the account subject to the complaint and has not reported it to any consumer reporting agency; therefore,there is no tradeline under our care, custody or control to amend or delete. Please note, Credit Control does not have the authority to amend or delete any tradeline for which we are not the data furnisher, including the tradeline reported by Navy Federal Credit Union. A copy of the consumers complaint has been forwarded to the creditor for review and response.
If the consumer has any questions or needs further assistance from Credit Control, they can contact ***************************, Vice President of Operations for Credit Control, LLC at ************. Additional inquiries regarding the consumers dispute of this account should be directed to the creditor, Navy Federal Credit Union.
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Customer Complaints Summary
240 total complaints in the last 3 years.
160 complaints closed in the last 12 months.