ComplaintsforTR Construction & Remodeling LLC

• Initial Complaint

  04/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Amount paid: $2900, reimbursed $300 = $2600 Scope: Remove tub surround, prep walls for tile installation, install subway tiles/white grout. Detach/reinstall window trim, re-caulk base and sides of tub, Replace shower hardware, replace shower rod (subbed hanging a mirror). Install new vent cover. Basement window: Replace broken glass panes, sand and repaint window. March 27: Work began. Plumber sent to fix leak caused by ** ************ * ********** (Now Robbs Renovations). March 31: Work complete according to Robbs Renovations. April 2: I contacted Tristan Robb due to cracks and gaps in the grout. April 5: Tristan arrived to “fix” grout by using his finger to patch up bad areas/caulked over other areas. Grout not sealed. April 7: Water pouring into the basement from the shower. Contacted Tristan to send a professional to fix. Plumber sent, had to cut hole wall and removed tiles to fix problem. April 13: Re-installation of tile. At end of day, I contacted Tristan about work improperly done/other damage caused. Tristan reimbursed me $300 &apologized. April 15: I discovered plumbing still not working properly. April 17: I contacted Tristan Robb in an attempt to get a refund in order to make repairs. He was not agreeable, admitted fault in messages. Work Not Completed Properly: Tiles spaced incorrectly in spots, top not even. There are still cracks/gaps, and areas were the grout is not properly filled in. Caulk has cracks and holes. Marks on window frames, chunks missing, caulk smeared over frame. Plumbing not working correctly. Water turns on a quarter of the way, can’t access hot water. Nicks/scratches on brand new fixtures. Additional Damage: Toilet seat scratched. Adhesive on bathroom floor, unable to remove from floor grout. Adhesive was on window screen in the bathroom, unable to remove all of it. White material adhered to front walkway. Towel bar pulled out of the wall while installing bathroom window. Holes cut into bathroom wall when tile edging was trimmed.

  Business response

  07/24/2023

  There was multiple issues with the house that were unforeseen.  We addressed everything without charging more when certain issues any other company would have.

  
  

  She said something about her toilet seat was scratched and I told her I would pay for a new one.

  
  

  There handle was loose on the shower handle and I told her we can fix it easily with an Allen key.

  
  

  She started not picking at other things that had nothing to do with us, i offered a $500 additional refund which she declined and demanded full refund. 

  
  

  I am unable to do so

  These are pictures of her bathroom

  And I will not be issuing any further refunds
  

  
  
  

• Initial Complaint

  03/12/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I paid the company $600 to install cabinets in my property. A few weeks later. The cabinet fell off the wall and broke. Thankfully no one was injured. This company is refusing to accept responsibility to buy and replace cabinet. They claim they underbid the kitchen and the walls were crooked so they couldn't find the stud and decided without my consent to hang the cabinet to drywall.

  Business response

  09/07/2023

  I resolved this with the consumer and we worked it out. 

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