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            Business ProfileTee Turtle

            T Shirts
            BBB accredited business

            Contact Information

            6200 Pershall Rd

            Hazelwood, MO 63042

            Visit Website
            (314) 932-4556

            Business hours

            Open 24 Hours
            Business Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours

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            Customer Reviews

            4.5/5

            Average of 16 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 7/22/2021

            Years in Business: 12

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            T-Shirts

            Products & Services

            T Shirts, Custom Shirts, Ecommerce, Online Retailer

            Business Details

            Location of This Business
            6200 Pershall Rd, Hazelwood, MO 63042
            BBB File Opened:
            9/10/2015
            Years in Business:
            12
            Business Started:
            2/1/2012
            Business Started Locally:
            2/1/2012
            Business Incorporated:
            12/17/2012
            Accredited Since:
            7/22/2021
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Tee Turtle, LLC
            Hours of Operation

            Primary

            M:
            Open 24 Hours
            T:
            Open 24 Hours
            W:
            Open 24 Hours
            Th:
            Open 24 Hours
            F:
            Open 24 Hours
            Sa:
            Open 24 Hours
            Su:
            Open 24 Hours
            Business Management
            • Mr. Ramy Badie, CEO
            • Ms. Jaclyn Herr, Manager of Customer Relations
            Contact Information

            Principal

            • Mr. Ramy Badie, CEO

            Customer Contact

            • Mr. Ramy Badie, CEO
            • Ms. Jaclyn Herr, Manager of Customer Relations
            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/13/2022

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            I had placed and order with Tee Turtle on November 24 2022 and upgraded to priority ship. The package got stuck at a *** Hub on December 1 and was never handed off to ****. When I realized that there was an issue I contacted the company and all they said was to wait. I waited a few more days still no movement. I emailed them again there response was well it’s probably lost and it’s a good thing that you paid for insurance with ***** they will pay them and they will take care of the issue. So ***** approved my refund and gave it to the merchant to resend my product. I have sent a few emails to Tee Turtle letting them know this and I haven’t heard back. I tried to call them but there phone number is out of service. I have never in all of my years had such horrible customer service. The worst part is that I just want my order that I paid for. My children look forward to these shirts every Christmas it is a tradition. But now with Christmas so close and no response back from the company I fear that this won’t happen.
            Read More

            Customer Reviews

            16 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Tony S

            06/15/2024

            Very poor customer service. I placed an order June 7, now June 15th no response to date. They use a third party vendor called Route for tracking, which only indicates "My Order Does Not Exist. They provide a tracking number from a DHL delivery service, where the tracking web site is never updated and DHL ignores direct locate my package requests and I've contacted Tee Turtle directly at their "support[a]teeturtle[dot]com" address 3 times now, alongside using their online Contact form and no response to date. Extremely poor customer service and accountability. My order was a gift and was time sensitive with more than enough time for shipping. This was my first time as a Tee Turtle customer and believe me my last; I suggest to those reading this complaint to think twice before placing an order with Tee Turtle.

            Tee Turtle Response

            06/17/2024

            Hey there! We are so sorry to hear about the negative experience as a first time customer. We know a gift can be quite time-sensitive and do our best to try and get orders on their way home as soon as we can. 

            Our support team is taking a bit longer than usual to respond to new emails due to high ticket volume, but we catching back up quickly. That being said, we were only able to find one email from you sent on 6/13.

            We'll have one of our support specialists connect with you to chat about how we can help turn things around. If you don't mind, could you please send them a screenshot of the other emails you sent our way? It looks like those did not make it to us, and we want to ensure any technical issues with our system are resolved to avoid this in the future! We look forward to working with you to make things right.
            Read 15 More Customer Reviews

            Local BBB

            BBB of Eastern & Southwest Missouri & Southern Illinois

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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