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Complaint Details
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Initial Complaint
06/05/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
My car was towed on 6/2/23. On 6/5/23 I went to the towing company to get my phone and paperwork out of my car. I was told they would charge me the $352 to get these things out. Then they brought it down $105 that I would need to pay. I don't understand why I would have to pay anything to get my belongings out of the car.
Business response
06/21/2023
We always allow owners to get paperwork such as ID, registration or title, medicine, car seats, house keys, and wallets out of vehicles with no charge. We do ask that if you are leaving your car on our property and want to clean out the remainder of your belongings you are responsible for paying the tow bill which was $105.
Initial Complaint
10/22/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Thursday, October 20, 2022 I called A2B towing to tow my 2017 Chevy equinox from ****** in *** ******* to ********* ******* **** in St. Peter’s and was quoted $85. When the tow arrived to pick up my car I received a text saying I needed to pay for the tow. The amount was $159.06. I called the office and told them that was not the estimate I was given and I wouldn’t be using their services. **** said they would leave my car at ******. I received a call shortly after saying if I didn’t pay the $159.06 my car would be impounded. The man on the phone stated he had a business to run and he had to pay his employees. I told him to please listen to any recorded calls because that $85 was the price I was quoted and please do not impound my car. Just leave it at ****** like **** said. I ended up paying the full $159.06 for the tow so my car would not be impounded. I would like a reimbursement of $59.Business response
11/17/2022
We tried calling and emailing the customer to reimburse their $59. So far we have to heard back on either platform. Please contact us so we can do so, we would be happy to fix this situation. Tell us why here...
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.